Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Norbury Passenger Assistance Meeting Point 0:
Assistance Meeting Point
In the booking hall. Sign next to the ticket machine. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
National Key Toilets
Yes
Passenger Assistance
Norbury Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
In the booking hall. Sign next to the ticket machine. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station.
Staff Help Available
Staffed from first to last train every day
Step Free Access
B2, (refer to quick reference guide)
This is a Category B2 station: Step-free access to all platforms via long and steep ramps (over 400m long or above 1:10 gradient).
The Assistance Meeting Point is in the booking hall, next to the ticket machine.
Step Free Category
B2, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 17
CCTV : No
Free Parking : No
Operator : APCOA Parking UK
Telephone : 01895 262122
Cycle Storage Cctv
Yes
Cycle Storage Location
Located outside the side entrance.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Spaces
28 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
17
Rail Replacement Maps
Replacement Bus Map - Norbury - https://assets.nationalrail.co.uk/e8xgegruud3g/7b1Qb3jZSRBx66APE8mzGc/5d89ee4de33c78c3a804a87e13406787/2025-01_CI_SN_RRB_NRB_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Sheltered, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Help Points
There are Help Points
The Assistance Meeting Point is in the booking hall, next to the ticket machine.
Helpline
Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Full time
This station does not offer
Customer Service, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Yes
Waiting Room
Heated waiting areas are available on both platforms, available 06:00 to 20:00.
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
