Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
Normans Bay Passenger Assistance Meeting Point 0:
Assistance Meeting Point
In the shelter on platform 2. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Passenger Assistance
Normans Bay Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
In the shelter on platform 2. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Step Free Access
B2, (refer to quick reference guide)
This is a Category B2 station: Step-free access to both platforms via separate entrances and short steep ramps. Access between platforms via level crossing (over 400m apart). Due to narrow platforms (c2m), ramps cannot be deployed.
The Assistance Meeting Point is on platform 1.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Parking, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ramp For Train Access, Staff Help Available, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Cycle Storage Cctv
Yes
Cycle Storage Location
Located by the entrance to platform 1.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Maps
Normans Bay - Replacement bus map - https://assets.nationalrail.co.uk/e8xgegruud3g/6658EAp3Vdmr0tv9rL6bT7/46989dde759114a63acbdf94b725cf9e/2025-01_CI_SN_RRB_NSB_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Sheltered, Cycle Storage Spaces, Drop Off Pick Up, Parking Spaces, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Help Points
Help Points are available inside and outside this station
The Assistance Meeting Point is in the shelter on platform 2.
Helpline
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern.
Information Available
Yes - from help point
Lost Property
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Unstaffed
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
Unavailable
Saturday
Unavailable
Sunday
Unavailable
Pay Phones
Yes
Printed Local Information
There is no printed information available
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
