Accessibility Information
There is no information about accessibility
Accessible Parking
5
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Norwich Passenger Assistance Meeting Point 0:
Customer Information Office
Meeting point is the customer service office on the main concourse. Full time staffed station.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
At the main station entrance
National Key Toilets
Yes
Passenger Assistance
Norwich Passenger Assistance Meeting Point 0
Location :
Customer Information Office
Meeting point is the customer service office on the main concourse. Full time staffed station.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the information desk in booking hall.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Induction Loop, Lifts, Nearest Accessible Stations
Bus Services
'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus
'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.
Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
Car Park - Car Park 3
Name : Car Park 3
Spaces : 0
CCTV : No
Free Parking : No
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle parking facilities can be located next to the station entrance, near the bus stops
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
442 spaces
Cycle Storage Type
Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
70
Rail Replacement Services
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Yes - from ticket office
Lost Property
Staffing Level
Full time
This station does not offer
Help Points, Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Defibrillator
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
04:30:00.000 - 01:30:00.000
Saturday
04:30:00.000 - 01:30:00.000
Sunday
06:00:00.000 - 01:30:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Self-service vending machines providing cold drinks and snacks
Free water refill point located on the station concourse, outside the customer service office
Toilets
There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00
Trolleys
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
04:30:00.000 - 01:30:00.000
Saturday
04:30:00.000 - 01:30:00.000
Sunday
06:00:00.000 - 01:30:00.000
This station does not offer
Bureau De Change, First Class Lounge, Limited Service, Request Stop
Time
Platform
Operator
Cancelled -
