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Norwich station Station Approach Norwich Norfolk
NR1 1EF
Details of nearest taxis are shown on station information poster
At the main station entrance
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the information desk in booking hall.
Accessible Public Telephones, Customer Help Points
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Cycle parking facilities can be located next to the station entrance, near the bus stops
'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus
'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.
Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.
Taxi Rank
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Left Luggage
Self-service vending machines providing cold drinks and snacks
Free water refill point located on the station concourse, outside the customer service office
There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00
The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.
First Class Lounge
Time
Platform
Operator
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