Norwich

Norwich station
Station Approach
Norwich
Norfolk
NR1 1EF
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Norwich at a glance

  • Ticket Office
  • Ticket Machine
  • Prepurchase Collection
  • Car Park
  • Step Free Access
  • Toilets
  • WiFi
  • Bus Services
  • Cycle Storage Sheltered

Station details

Accessible Booking Office Counter

Yes

Accessible Taxis

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines

Yes

Impaired Mobility Set Down

At the main station entrance

Induction Loop

Yes

National Key Toilets

Yes

Ramp For Train Access

Yes

Staff Help Available

Monday to Sunday – 24 hours

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station

Step Free Access

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the information desk in booking hall.

Wheelchairs Available

Yes

This station does not offer

Accessible Public Telephones, Customer Help Points

Penalty Fares

Applicable Operators: Greater Anglia

Prepurchase Collection

Yes

Smartcards

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart


SmartcardIssue : Yes
SmartcardTopup : Yes
SmartcardValidator : Yes

Ticket Machine

Yes

Ticket Office

Monday to Friday – 04:45 to 20:45 Saturday – 04:45 to 20:45 Sunday – 06:45 to 20:45

Bus Services

'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.

Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info​​​​​​​

Car Park

Station Car Park - 70 spaces
Monday to Sunday – 04:30 to 01:30
Car Parking Charges
Daily ticket: £14.60
Weekly ticket: £62.00
Monthly ticket: £254.00
Three Monthly ticket: £700.00
Annual ticket: £2,440.00

Cycle Storage Availability

Yes

Cycle Storage Cctv

Yes

Cycle Storage Location

Cycle parking facilities can be located next to the station entrance, near the bus stops

Cycle Storage Sheltered

Yes

Cycle Storage Spaces

442 spaces

Cycle Storage Type

Wheel Racks

Rail Replacement Services

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

This station does not offer

Taxi Rank

Customer Service

  • Monday-Saturday 08:00-20:00
  • Sunday 10:00-20:00 Bank
  • Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Lost Property

Monday to Sunday – 24 hours All Bank Holidays – 24 hours

Staffing Level

Full time

This station does not offer

Left Luggage

Atm Machine

Yes

Baby Change

Yes

Refreshment Facilities

AMT Coffee

Costa Coffee

Starbucks

Subway

Self-service vending machines providing cold drinks and snacks

Free water refill point located on the station concourse, outside the customer service office

Toilets

There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00

Waiting Room

The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.

WiFi

Find WiFi Hotspots around Norwich station

This station does not offer

First Class Lounge

Buy train tickets to any destination in Britain – no booking fee

Departures and arrivals from Norwich

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