Accessibility Information
There is information about accessibility
Accessible Parking
11
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Ockendon Passenger Assistance Meeting Point 0:
Gateline (Staffed Hours)
Please make yourself known to a member of staff on the gateline to receive assistance. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
National Key Toilets
Yes
Nearest Accessible Stations
Chafford Hundred Lakeside
Passenger Assistance
Ockendon Passenger Assistance Meeting Point 0
Location :
Gateline (Staffed Hours)
Please make yourself known to a member of staff on the gateline to receive assistance. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
Step free access is only available from street level to platform 1
Platform 2 is only used for certain trains during peak hours, Monday - Friday
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 36
CCTV : Yes
Free Parking : No
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 1
Cycle Storage Spaces
46 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
36
Rail Replacement Services
c2c Rail Replacement outside the Station Entrance (W3W ///move.debate.porch)
During disruption, ticket acceptance may be arranged on the TfL 370 Bus to Lakeside (for Chafford Hundred) and Romford via Upminster. These buses operate from bus stops on South Road, near the Royal Oak Public House.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Sheltered, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday - Friday, 08:00 - 20:00
Saturday - Sunday, 09:00 - 16:00
Public Holidays, 09:00 - 16:00
Closed Christmas Day & Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 10:00:00.000
Saturday
09:00:00.000 - 13:30:00.000
Sunday
Unavailable
Printed Local Information
There is accessible printed information available
Toilets
The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:45:00.000 - 20:30:00.000
Saturday
07:15:00.000 - 16:30:00.000
Sunday
08:15:00.000 - 15:40:00.000
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys
Time
Platform
Operator
Cancelled -
