Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Old Street Passenger Assistance Meeting Point 0:
Great Northern Platform
Please make your way to the Great Northern platform toward the stairs.
Impaired Mobility Set Down
Yes
Passenger Assistance
Old Street Passenger Assistance Meeting Point 0
Location :
Great Northern Platform
Please make your way to the Great Northern platform toward the stairs.
Staff Help Available
Yes
Step Free Access
C, no step-free access to any platform
This is a Category C station. This station does not have step-free access.
The Assistance Meeting Point is the Platform Office.
Step Free Category
C, no step-free access to any platform
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ramp For Train Access, Wheelchairs Available
Airport
Interchange at King's Cross St Pancras for National Rail services to Luton and Gatwick and the Piccadilly Line to Heathrow Terminals 2, 3, 4 and 5
Bus Services
Please see TfL's interactive map for details of bus routes and destinations served: https://tfl.gov.uk/plan-a-journey/?cid=plan-a-journey
Cycle Storage Cctv
Yes
Cycle Storage Spaces
36 spaces
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
This station does not offer
Car Hire, Car Park, Cycle Hire, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Type, Parking Spaces, Port, Rail Replacement Maps, Rail Replacement Services, Taxi Rank
Announcements
Announcements are made both visually and audibly
Help Points
Help Points are available inside and outside this station
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Thameslink.
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Information Available
Yes - from information point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Customer Service, Left Luggage
Atm Machine
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:40:00.000 - 00:40:00.000
Saturday
05:40:00.000 - 00:40:00.000
Sunday
07:00:00.000 - 00:40:00.000
Printed Local Information
There is accessible printed information available
Shops
In adjacent shopping arcade
Refreshment Facilities
Yes
Waiting Room
This station is underground.
This station does not offer
Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
