Accessibility Information
There is no information about accessibility
Accessible Parking
3
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
There are standing height and wheelchair height ticket counters available.
Customer Help Points
Penge East Passenger Assistance Meeting Point 0:
Ticket Office / Booking Hall
The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are at designated listening areas
Nearest Accessible Stations
Bromley South
Passenger Assistance
Penge East Passenger Assistance Meeting Point 0
Location :
Ticket Office / Booking Hall
The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
This is a category B2 station. Step free access to platform 1 for services towards London from main entrance. Step free access to platform 2 for services away from London via Lindon Grove - No step free interchange between platforms but stepped access via station footbridge is available.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Long stay accessible parking B
Name : Long stay accessible parking B
Accessible Spaces : 1
Accessible Location : via Station Road west entrance
Parking : There is/are 1 accessible bay(s) available at this car parking location
Location : There is accessible parking in a car park
Duration : Parking is long stay
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are EV charging points in standard parking bays
Ramp : Ramps cannot be deployed from the rear or side of a vehicle
Help Point : There is no Help Point close to the accessible parking
Cycle Storage Location
both sides
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
8 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Drop Off Pick Up, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
Help Points are available inside and outside this station
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Refreshment Facilities
Coffee kiosk and Selecta vending machine
Toilets
Platform 1 - Available during staffing hours
Waiting Room
Heated waiting Room on platform 1 only available when staff are present
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
