Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Penge West Passenger Assistance Meeting Point 1:
Meeting point shown on station map.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
National Key Toilets
Yes
Passenger Assistance
Penge West Passenger Assistance Meeting Point 1
Location :
Meeting point shown on station map.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Staff is available from start to end of service
Step Free Access
B3, step-free access only to some platforms
Step-free access to ticket office and platform 1 (to London Bridge / Highbury & Islington) only. Footbridge with steps to platform 2 (to Croydon). Nearest step-free station is Anerley
Step Free Category
B3, step-free access only to some platforms
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 0
CCTV : No
Free Parking : No
Telephone : 08451 272920
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 1
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
8 spaces
Council facility
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
Use bus stop C in Anerley Road for buses towards East Croydon, Norwood Junction, Sutton and West Croydon
Use bus stop H in Anerley Road for buses towards Balham, Crystal Palace, New Cross Gate, Tulse Hill and London Bridge
This station does not offer
Airport, Car Hire, Cycle Hire, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.
Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:00:00.000 - 01:09:00.000
Saturday
05:25:00.000 - 01:14:00.000
Sunday
06:37:00.000 - 00:18:00.000
Toilets
Yes
Waiting Room
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Shops, Refreshment Facilities, Trolleys
Time
Platform
Operator
Cancelled -
