Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Perry Barr Passenger Assistance Meeting Point 0:
Ticket Office
Ticket office in main station building at street level via Birchfield Road - Please check the opening times on the National Rail Enquiries website
Platform (when ticket office is closed)
On the platform in view of the on-train team
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Lift Details
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Nearest Accessible Stations
Hamstead (Birmingham), Witton (West Midlands)
Passenger Assistance
Perry Barr Passenger Assistance Meeting Point 0
Location :
Ticket Office
Ticket office in main station building at street level via Birchfield Road - Please check the opening times on the National Rail Enquiries website
Platform (when ticket office is closed)
On the platform in view of the on-train team
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Step Free Access
B2, (refer to quick reference guide)
This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Induction Loop, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Storage Sheltered
Yes
Cycle Storage Type
Compounds, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
Rail replacement vehicles will operate from the lay-by on Birchfield Road, near the station entrance.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Please click here for a directional video to the rail replacement bus stop.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Spaces, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
Help Points
There are Help Points
On both platforms
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Staffing Level
Part time
This station does not offer
Left Luggage, Lost Property
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday
07:00:00.000 - 18:00:00.000
Friday
07:00:00.000 - 19:00:00.000
Saturday
09:00:00.000 - 21:00:00.000
Sunday
10:00:00.000 - 16:00:00.000
Printed Local Information
There is printed information available
Toilets
N/A
Waiting Room
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
