From Monday 6 July, Queensgate roundabout at the front of the station will be reduced to one lane. As a result, roads in the area are likely to be busy and your usual journey to the station may take longer.
From 00.01 on Monday 15 June, 111 spaces in the main car park will be closed. Please allow extra time to find an alternative space in the car park. Mayor’s Walk and Spittle Bank car parks continue to be available for use.
This closure is part of the Peterborough Station Quarter project. For more information, please visit the dedicated webpage.
Accessibility Information
There is information about accessibility
Accessible Parking
9
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Peterborough Passenger Assistance Meeting Point 0:
Customer Information Point
This is located to the right of the ticket barriers as you walk in through the main station entrance
Impaired Mobility Set Down
Yes
Lift Details
Lift 4, Platforms 6 & 7
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 2, Platforms 2 & 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 3, Platforms 4 & 5
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Peterborough Passenger Assistance Meeting Point 0
Location :
Customer Information Point
This is located to the right of the ticket barriers as you walk in through the main station entrance
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.
Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
-
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Spittle Bank
Name : Spittle Bank
Spaces : 193
CCTV : No
Free Parking : No
Short stay 21-60 mins - £3.50
Short stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Premier bays annual - £2470
Cycle Hire
Cycle Storage Cctv
Yes
Cycle Storage Location
Alongside station entrance and adjacent to BTP office
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
458 spaces
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Loverose Way
Same Side As Station:
Waiting Area:
Facility Type:
Car Capacity:
Ramp Deployable:
Help Point:
Point 2: Drop off and pick up point on Station Road, north of entrance
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 3: Drop off and pick up point on Station Road, south of entrance
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type: There is uncovered seating/waiting
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
1186
Rail Replacement Services
Rail Replacement Coaches leave from the station entrance.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Help Points, Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
03:15:00.000 - 01:00:00.000
Sunday
24 Hours
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Various coffee shops and café's available for refreshments
Toilets
The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.
Trolleys
Yes
Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop, WiFi
Time
Platform
Operator
Cancelled -
