The lift on platform 2 at Plumstead Station is out of service.
The nearest stations with step-free access are Woolwich Arsenal and Abbey Wood.
This affects both Southeastern and Thameslink train services from this station towards Slade Green & Dartford.
Accessibility Information
There is no information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Plumstead Passenger Assistance Meeting Point 0:
Ticket Office / Booking Hall
The ticket office / booking hall. Please check opening times on the National Rail Enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Induction Loop
Induction loops are throughout this station
Lift Details
Lift 1, Platform 1
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width :
Lift 2, Platform 2
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width :
Lifts
There are lifts
Passenger Assistance
Plumstead Passenger Assistance Meeting Point 0
Location :
Ticket Office / Booking Hall
The ticket office / booking hall. Please check opening times on the National Rail Enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This is a category A station. Access to all platforms and interchange via lifts and steps.
Step-free access to platform 1 for services towards London from Plumstead Road by the main entrance. Step-free access to platform 2 for services towards Dartford from Plumstead Road by the second entrance.
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, National Key Toilets, Nearest Accessible Stations, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Storage Spaces
19 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
There are Help Points
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Printed Local Information
There is printed information available
Refreshment Facilities
Coffee Shop
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
