Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Pontypool & New Inn Passenger Assistance Meeting Point 0:
Platform
On the platform in view of the on-train staff.
Lift Details
Lift, Car Park
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.8m wide
Lift, Subway
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.8m wide
Lifts
There are lifts
Nearest Accessible Stations
Newport (South Wales)
Passenger Assistance
Pontypool & New Inn Passenger Assistance Meeting Point 0
Location :
Platform
On the platform in view of the on-train staff.
Step Free Access
A, Compliant step-free access to all platform(s)
Platform 1 is accessible from the new park and ride car park via lifts. The new park and ride car park is accessible from the A4042.
Platform 2 is accessible from Platform 1 via a footbridge and lifts.
There are two entrances to the station.
Access from Station approach entrance is via steps and is not accessible.
Step Free Category
A, Compliant step-free access to all platform(s)
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, National Key Toilets, Ramp For Train Access, Staff Help Available, Ticket Barriers, Wheelchairs Available
Car Park - General
Car Park : Pontypool and New Inn Park and Ride ( accessed via the A4042)
Spaces : 129
CCTV : Yes
Free Parking : Yes
Cycle Hire
There are no cycle hire facilities at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle parking is provided in two locations. By the current main station entrance, 3 Sheffield Stands providing for up to 6 bicycles to be parked are located. On the platform, there are 4 Sheffield stands providing for up to 8 bicycles to be parked, are located
Cycle Storage Spaces
14 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
152
Rail Replacement Services
The rail replacement bus stop is a dedicated RRS stop in station car park off the A4042
This station does not offer
Airport, Bus Services, Car Hire, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Help Points
Help Points are only available in limited locations
Most Help Points do not have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Unstaffed
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is no printed information available
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
