Accessibility Information
There is information about accessibility
Accessible Parking
4
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Prestwick Town Passenger Assistance Meeting Point 0:
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.
*This station does not have step-free access between platforms. If you need step-free access to platform 1, go directly to that platform and use the help point for assistance.
By the pole next to the stairs for the footbridge.
By the outside of the café on platform 2.
Located on Platform 2. If unstaffed, go to departure platform. If travelling from Platform 1, go directly there – no step-free link between platforms.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
National Key Toilets
Yes
Passenger Assistance
Prestwick Town Passenger Assistance Meeting Point 0
Location :
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.
*This station does not have step-free access between platforms. If you need step-free access to platform 1, go directly to that platform and use the help point for assistance.
By the pole next to the stairs for the footbridge.
By the outside of the café on platform 2.
Located on Platform 2. If unstaffed, go to departure platform. If travelling from Platform 1, go directly there – no step-free link between platforms.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
This is a Category B2 station. Level from car park to platform 2 and steep ramp to platform 1. The Passenger Assist meeting point is at the respective platforms
Please take care when boarding/alighting the train at this station, as the stepping distance between the train and the platform may be more prominent than at other platforms.
Step Free Category
B2, (refer to quick reference guide)
Wheelchairs Available
Yes
This station does not offer
Accessible Taxis, Escalator Information, Induction Loop, Lifts, Nearest Accessible Stations, Ticket Barriers
Airport
customers for Prestwick International Airport should use Prestwick International Airport station
Bus Services
For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)
Car Park - Station Car Park
Name : Station Car Park
Spaces : 104
CCTV : No
Free Parking : Yes
Cycle Storage Spaces
6 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on National Cycle Route 7, station entrance
Same Side As Station: The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on National Cycle Route 7, south entrance
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 3: Drop off and pick up point on National Cycle Route 7, station entrance
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
104
Rail Replacement Services
Please click on the link below for the exact bus pick up location:-
This station does not offer
Car Hire, Cycle Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Help Points
Help Points are available inside and outside this station
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.
*This station does not have step-free access between platforms. If you need step-free access to platform 1, go directly to that platform and use the help point for assistance.
By the pole next to the stairs for the footbridge.
By the outside of the café on platform 2.
Helpline
We want everyone to travel with confidence. That is why, if you are planning to travel on ScotRail services our policy is you can request an assistance booking 1 hour in advance - other National Rail Services is 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Public Holidays
24 Hours
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Cafe
Toilets
Yes
Waiting Room
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
