Accessibility Information
There is information about accessibility
Accessible Parking
5
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Rayleigh Passenger Assistance Meeting Point 0:
Ticket Office
Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
Platform (Mobile Team)
Meeting point is Platform when ticket office is closed. Assistance by mobile team
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
National Key Toilets
Yes
Passenger Assistance
Rayleigh Passenger Assistance Meeting Point 0
Location :
Ticket Office
Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
Platform (Mobile Team)
Meeting point is Platform when ticket office is closed. Assistance by mobile team
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Driver only operated services. Mobile assistance teams operate within the area and can be available for booked assists. Customers wanting to turn up and go can do so when ticket office is open and staff will provide assistance as soon as possible. Booking is recommended
Step Free Access
B1, (refer to quick reference guide)
This station has step free access to both platforms but not between platforms. Ramp access to the Southend platform via The Approach road, approximately 650 metres away or 7 minutes walk.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Step Free Category
B1, (refer to quick reference guide)
This station does not offer
Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Local bus stops outside station. Rayleigh is a PlusBus location click here to see the PlusBus map
Car Park - Premium Bay
Name : Premium Bay
Spaces : 23
CCTV : No
Free Parking : No
Annual : £1,845.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Location
In car park
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
110 spaces
42 sheffield stand spaces and 68 2-tier rack spaces
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Parking Spaces
437
Rail Replacement Services
Replacement transport stopat station entrance
Taxi Rank
There is taxi provision
Taxi rank, (taxi marked parking ) via Station Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (taxi marked parking ) via The Approach
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help point available on platform 1.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
06:00:00.000 - 20:00:00.000
Sunday
08:10:00.000 - 19:30:00.000
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Coffee shop
Toilets
The toilets including accessible (radar key) toilets are located on platform 1. Toilets are available when the station is staffed
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 20:00:00.000
Saturday
06:00:00.000 - 20:00:00.000
Sunday
08:10:00.000 - 19:30:00.000
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
