Accessibility Information
There is information about accessibility
Accessible Parking
3
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Redruth Passenger Assistance Meeting Point 0:
Ticket Office (Staffed station)
The ticket office is located in the main station building situated between station road and platform 2.
Platform (When Unstaffed)
Make your way onto the platform. Onboard teams will assist you.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
drop off points available to both platforms
National Key Toilets
Yes
Passenger Assistance
Redruth Passenger Assistance Meeting Point 0
Location :
Ticket Office (Staffed station)
The ticket office is located in the main station building situated between station road and platform 2.
Platform (When Unstaffed)
Make your way onto the platform. Onboard teams will assist you.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Meeting point: Ticket Office.
Step Free Access
B2, (refer to quick reference guide)
Step Free Category B2 - This station has a degree of step free access with step free available to both platforms. Transfer between platforms is via local roads and under the railway viaduct. Access roads are steep in places.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Escalator Information, Induction Loop, Lifts, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Airport
Find out more about links from GWR stations to airports.
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station car park
Name : Station car park
Spaces : 30
CCTV : No
Free Parking : No
Find out more about car parking at this station.
Cycle Storage Cctv
Yes
Cycle Storage Spaces
15 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
30
Rail Replacement Services
Towards Penzance - Bus stop outside station building. Towards Truro - Bus stop down the hill from the station on Station Road.
Taxi Rank
There is taxi provision
Taxi rank, (east entrance) via Station Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (north entrance) via Bond Street
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Cycle Storage Location, Cycle Storage Sheltered, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Help Points
There are Help Points
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Find out more here
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:50:00.000 - 22:20:00.000
Saturday
05:50:00.000 - 21:15:00.000
Sunday
08:50:00.000 - 22:10:00.000
Printed Local Information
There is printed information available
Refreshment Facilities
Yes
Toilets
The toilets are located on Platform 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
07:30:00.000 - 19:00:00.000
Saturday
07:30:00.000 - 19:00:00.000
Sunday
09:00:00.000 - 16:30:00.000
WiFi
Connect to "GWR Free Station WiFi"
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
