Accessibility Information
There is information about accessibility
Accessible Parking
4
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Customer Help Points
Retford Passenger Assistance Meeting Point 0:
Customer Information Point
This is located on Platform 1. Once on the platform, turn right, and walk along the platform to the Customer Info Point
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lift Details
Lift, Low Level to Platform 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 1, High Level
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 2, High Level
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Low Level to Platform 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Retford Passenger Assistance Meeting Point 0
Location :
Customer Information Point
This is located on Platform 1. Once on the platform, turn right, and walk along the platform to the Customer Info Point
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Retford has an RNIB 'Map for All' located outside the main entrance to the left of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 84
CCTV : No
Free Parking : No
Short stay (21 - 60 mins) - £2.20
Short stay (61 - 120 mins) - £4.20
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
Cycle Storage Cctv
Yes
Cycle Storage Location
north end of Platform 1
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
38 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
84
Rail Replacement Services
Rail Replacement Coaches leave from the front of the station.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is fully covered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (taxi marked parking ) via Station Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Help Points, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:30:00.000 - 23:30:00.000
Saturday
05:30:00.000 - 23:00:00.000
Sunday
09:30:00.000 - 23:20:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Coffee shop available on platform 1 for refreshments
Toilets
The toilets are located on Platforms 2. The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from the Station Office on Platform 1. Toilet opening hours are at all times that the station is open.
Trolleys
Yes
Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 1 opening hours Mon - Sat 05:30 -21:30, Sun 08:30 - 21:30
Platform 2 opening hours Mon - Sat 05:30 - 22:00, Sun 08:30 - 22:00
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop, Shops, WiFi
Time
Platform
Operator
Cancelled -
