All toilets are currently out of order at Richmond station.
Accessibility Information
There is no information about accessibility
Accessible Parking
6
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Richmond (London) Passenger Assistance Meeting Point 1:
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Richmond (London) Passenger Assistance Meeting Point 1
Location :
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
Step-free category A Station - This station has step-free access to all platforms.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Wide aisle ticket gate available.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Richmond Car Park
Name : Richmond Car Park
Spaces : 55
CCTV : Yes
Free Parking : No
RingGo Code 2004.
Hourly rate available from 1200 from RingGo ONLY
Bank Holiday £15.40.
Off-Peak from 1200 Monday to Friday.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Register for Complimentary Blue Badge Parking.
Cycle Hire
Cycle hire shop on station.
Monday and Tuesday 0900 - 1800
Wednesday CLOSED
Thursday 1100 - 1900
Friday 0900 - 1800
Saturday 0900 - 1700
Sunday 1000 - 1700
Cycle Storage Cctv
Yes
Cycle Storage Location
The following cycle parking options are available at this station: Sheffield stands / pods - 124 spaces
Sheffield stands for adapted cycles - 12 spaces Two-tier racks - 680 spaces
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
816 spaces
Cycle storage is available in the following locations: Richmond Cycle Hub (in station car park): Ground floor: 80 spaces + 12 spaces for adapted / cargo bikes. Cycle maintenance point available. First floor: 290 spaces Second floor: 322 spaces Cycle racks in station car park: 72 spaces Cycle racks in station, adjacent to booking hall: 40 spaces
Cycle Storage Type
Compounds, Stands, Racks
Cycle Storage Availability
Yes
Parking Spaces
55
Rail Replacement Services
Opposite station on Kew Road (A307) bus stop Z
Taxi Rank
There is taxi provision
Taxi rank, (south of entrance) via Kew Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (north of entrance) via Kew Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Drop Off Pick Up, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Customer Service Centre on 0345 6000 650
Help Points
Help points are available on all platforms
Helpline
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Yes
Toilets
The toilets are located in the platform level Concourse area. The National key toilets are located at the platform level Concourse area; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
Waiting Room
Heated waiting room on Platform 1. Seating is compliant with code of practice.
WiFi
Find WiFi Hotspots around Richmond station
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
