Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
Rochford Passenger Assistance Meeting Point 0:
Ticket Office
Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
Platform (Mobile Team)
Meeting point is Platform when ticket office is closed. Assistance by mobile team
Height Adjusted Ticket Office Counter
There is no counter here
Impaired Mobility Set Down
Yes
National Key Toilets
Yes
Passenger Assistance
Rochford Passenger Assistance Meeting Point 0
Location :
Ticket Office
Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
Platform (Mobile Team)
Meeting point is Platform when ticket office is closed. Assistance by mobile team
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Staff assistance available until 1920.
Step Free Access
B1, (refer to quick reference guide)
This station has step free access to both platforms but not between platforms. Ramp access to the Southend platform via West Street, ramp access to the Shenfield / London side is via Church, approximately 320 metres or 3 minutes walk between access points.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
Step Free Category
B1, (refer to quick reference guide)
This station does not offer
Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Induction Loop, Lifts, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Airport
Taxi services to Southend Airport. For Bus transfer customers should use Southend Victoria Station
Bus Services
Local Buses from bus stops, 5 minutes walk
Car Park - Station Car Park
Name : Station Car Park
Spaces : 205
CCTV : Yes
Free Parking : No
Daily : £8.00
Weekly : £31.40
Monthly : £152.00
Annual : £1,538.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Location
Car park
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
60 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
205
Rail Replacement Services
Replacement transport stopoutside station entrance
This station does not offer
Car Hire, Cycle Hire, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
There are Help Points
Help point available on platform 2.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 17:00:00.000
Saturday
07:30:00.000 - 14:20:00.000
Sunday
09:00:00.000 - 15:00:00.000
Pay Phones
Yes
Refreshment Facilities
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 17:00:00.000
Saturday
07:30:00.000 - 14:20:00.000
Sunday
09:00:00.000 - 15:00:00.000
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Printed Local Information, Request Stop, Shops, Toilets, Trolleys
Time
Platform
Operator
Cancelled -
