Accessibility Information
There is information about accessibility
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Romford Passenger Assistance Meeting Point 0:
Gateline
Make your way to the gateline at the station entrance.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Induction Loop
Induction loops are throughout this station
Lift Details
Lift 1 (A), Ticket Hall, Mezzanine, Platform 5
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 2 (B), Platform 3&4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Romford Passenger Assistance Meeting Point 0
Location :
Gateline
Make your way to the gateline at the station entrance.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Staff are available to assist from the first to last train.
Step Free Access
A, Compliant step-free access to all platform(s)
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Romford has a Secure Station accreditation
This station does not offer
Accessible Parking, Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations, Wheelchairs Available
Airport
Elizabeth Line to Heathrow Airport
Bus Services
Transport for London buses operate from outside the station
Information to plan your onward journey is available in a printable format - Click here for map
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 5 and Platform 2
Cycle Storage Sheltered
Yes
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Maps
Romford - Rail Replacement Map - https://assets.nationalrail.co.uk/e8xgegruud3g/4Wl7hfarSuADwGJ3RqMMPA/4e08c7b69418abcf179b91f8a90ccb2e/CRL-089-091-DR-I-Romford.pdf
Rail Replacement Services
Rail replacement bus services will depart from:
Taxi Rank
There is taxi provision
Taxi rank, (north of entrance) via South Street
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank has set back shelters only
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (south of entrance) via South Street
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is partially covered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Car Park, Cycle Hire, Cycle Storage Spaces, Parking Spaces, Port
Announcements
Announcements are made both visually and audibly
Customer Service
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
Help Points
There are Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click
Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Coffee kiosk platform 4
Toilets
Male and Female toilets are located inside the waiting room on platform 4.
Radar key operated accessible toilets are located on platforms 4 & 5.
Waiting Room
WiFi
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
