This station does not have step free access. There is only one entrance to this station and it involves the use of a very steep flight of steps and then a ramped footpath to access the platform. Any customers with mobility impairments are advised to use Cromer station, which is just over one mile away.
Accessibility Information
There is no information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Roughton Road Passenger Assistance Meeting Point 0:
Platform
Meeting Point is on the platform. Unstaffed station, assistance provided by conductor.
Impaired Mobility Set Down
Yes
Nearest Accessible Stations
Cromer, Norwich
Passenger Assistance
Roughton Road Passenger Assistance Meeting Point 0
Location :
Platform
Meeting Point is on the platform. Unstaffed station, assistance provided by conductor.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform.
Step Free Access
C, no step-free access to any platform
This station does not have step free access. There is only one entrance to this station and it involves the use of a very steep flight of steps and then a ramped footpath to access the platform. Any customers with mobility impairments are advised to use Cromer station, which is just over one mile away.
This station is a category C station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform.
Step Free Category
C, no step-free access to any platform
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Cycle Storage Location
There are two cycle stands on Platform 1 (for trains towards both Norwich and Sheringham) next to the waiting shelter.
Cycle Storage Spaces
4 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
Rail replacement bus services pick up and drop off at the station entrance on Roughton Road.
This station does not offer
Airport, Bus Services, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Cycle Storage Sheltered, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are only made audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Unstaffed
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is accessible printed information available
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
