All toilets on platforms 2, 4 and 5 are out of order at Rugby station.
Accessibility Information
There is no information about accessibility
Accessible Parking
15
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Rugby Passenger Assistance Meeting Point 0:
Opposite The Ticket Office
Through the main entrance to the left, follow the signs for the ticket office. The meeting point is opposite.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Lift Details
Lift 3, Platforms 5 & 6
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 2, Platforms 2 & 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Rugby Passenger Assistance Meeting Point 0
Location :
Opposite The Ticket Office
Through the main entrance to the left, follow the signs for the ticket office. The meeting point is opposite.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Passenger Assist meeting point is the Ticket Office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Step Free Access
A, Compliant step-free access to all platform(s)
Category A - This station has step-free access to all platforms / the platform
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Booking Office Counter, Escalator Information, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here.
Car Park - Rugby Multi-Story Car Park
Name : Rugby Multi-Story Car Park
Spaces : 525
CCTV : Yes
Free Parking : No
For information on how to get to the car park, prebooking your space or working out the cost of your stay, please visit the Avanti West Coast website. Different rates apply to non-rail users - please speak to a member of staff.
Cycle Storage Cctv
Yes
Cycle Storage Location
64 cycle spaces on Platform 2, 64 cycle spaces on Platform 4, a further 12 stands on the North end of Platform 2/4 and 16 cycle spaces outside Car Park 3 (Mutli-Story) a total of 156 spaces
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
350 spaces
Two Cycle Hubs with secure storage and repair facilities are available on Platforms 2/4, with a total of 194 spaces. The cycle hub is open 0500-0200 Monday to Saturday and 0745-0145 Sunday.
100 spaces per cycle hub (north and south ends platform 2/4)(200 spaces total)
23 hoops on platform 4 (2 x cycles per hoop = 46 spaces)
32 hoops on platform 2 (2 x cycles per hoop = 64 spaces)
6 hoops between platforms 2/4 (2 x cycles per hoop = 12 spaces)8 hoops in car park 3 (2 x cycles per hoop = 16 spaces)
Please ask station staff for more details.
Cycle Storage Type
Compounds, Stands, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Railway Terrace, next to car park
Same Side As Station: The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Railway Terrace, outside entrance
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
701
Rail Replacement Services
Rail replacement coach services can be found at the front of the station, out towards the right hand side near to the short stay car park by the bus garage.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday - Saturday 05:00 - 01:00
Sunday 08:00 - 01:00.
Available from the Customer Information point located on platform 2.
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Lost Property
Find out more about the lost property process at this station here
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:00:00.000 - 02:00:00.000
Saturday
05:00:00.000 - 02:00:00.000
Sunday
07:45:00.000 - 01:45:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is printed information available
Shops
Yes
Refreshment Facilities
Yes
Toilets
Toilets available on Platform 2 and 5.
Toilet opening hours:
Monday to Friday: 5am to 2am
Saturday: 5am to 2am
Sunday: 7:45am to 1:45am
Waiting Room
Seating available on all platforms. Waiting rooms available on all platforms.
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
