Pay as you go is available at this station.
Please note that Pay as you go north Wales is only valid on Transport for Wales services.
For more information, visit Pay as you go in North Wales
Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Runcorn East Passenger Assistance Meeting Point 0:
Platform
On the platform in view of the on-train staff.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are throughout this station
Passenger Assistance
Runcorn East Passenger Assistance Meeting Point 0
Location :
Platform
On the platform in view of the on-train staff.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Step Free Access
B2, (refer to quick reference guide)
Category B2.
Step free access to Platform 1 (to Chester) via a ramp with handrails and a steep gradient.
Step free access to Platform 2 (to Manchester) via a ramp with handrails and a steep gradient.
Access between both platforms is via a footbridge.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Lifts, National Key Toilets, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
The nearest bus stops are:
From the ticket office walk up the steps apx 50m to main road or take footbridge by station entrance, walk approx 75m.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 50
CCTV : No
Free Parking : Yes
Operator : Local Authority
Telephone : 03333211202
Cycle Hire
There are no cycle hire facilities at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
A total of 16 spaces are provided at the station in two locations. Both platforms have a joint waiting/cycle shelter in which there are 4 Sheffield stands providing parking for up to 16 bicycles.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
16 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
50
Rail Replacement Services
The rail replacement bus stop is on the main road near the station car park.
This station does not offer
Airport, Car Hire, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Help Points
Help Points are only available in limited locations
Most Help Points do have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
07:00:00.000 - 12:00:00.000
Saturday
08:00:00.000 - 13:15:00.000
Sunday
Unavailable
Printed Local Information
There is no printed information available
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
