Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
Ryde Pier Head Passenger Assistance Meeting Point 0:
Platform
Wait at the platform Assisted Boarding Point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Impaired Mobility Set Down
Yes
Passenger Assistance
Ryde Pier Head Passenger Assistance Meeting Point 0
Location :
Platform
Wait at the platform Assisted Boarding Point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Ramp For Train Access
Ramps are available on the train to provide assistance
Step Free Access
A, Compliant step-free access to all platform(s)
Step-free access category A.
Station consists of single platform which has direct level access from ferry terminal. Access to external areas (car parks, etc.) is via ramps (10m long, up to 1:10 gradient).
Step Free Category
A, Compliant step-free access to all platform(s)
This station does not offer
Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Staff Help Available, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 0
CCTV : No
Free Parking : No
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform. Ferry Terminal Covered. Operated by WightLink Ltd
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
48 spaces
Facility operated by Wightlink Ltd
Cycle Storage Type
Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Port
WightLink FastCat Passenger Service to Portsmouth Harbour
Rail Replacement Services
During planned engineering work and unplanned disruption, rail replacement buses will run from outside the Wightlink ticket office door.
This station does not offer
Airport, Car Hire, Cycle Hire, Parking Spaces, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Customer Services Department on 0345 6000 650
Help Points
Induction loops are not available at Help Points
Helpline
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
Information Available
Yes - from help point
Staffing Level
Unstaffed
This station does not offer
Left Luggage, Lost Property
Information Points
There are information points
Pay Phones
Yes
Printed Local Information
There is no printed information available
Refreshment Facilities
Refreshments are available at the Wightlink terminal.
Waiting Room
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, CCTV, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Toilets, Trolleys
Time
Platform
Operator
Cancelled -
