Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
None
Customer Help Points
Sandwell & Dudley Passenger Assistance Meeting Point 0:
Ticket Office
Ticket office at street level accessed from station car park - Please check the opening times on the National Rail Enquiries website
Platform (when ticket office is closed)
On the platform in view of the on-train team
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift 1, Platform 1
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths less than 0.8m wide
Lift 2, Platform 2
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.8m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Sandwell & Dudley Passenger Assistance Meeting Point 0
Location :
Ticket Office
Ticket office at street level accessed from station car park - Please check the opening times on the National Rail Enquiries website
Platform (when ticket office is closed)
On the platform in view of the on-train team
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
Step Free Category
A, Compliant step-free access to all platform(s)
This station does not offer
Accessible Public Telephones, Escalator Information, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 387
CCTV : No
Free Parking : Yes
Operator : Transport for West Midlands
Cycle Storage Cctv
Yes
Cycle Storage Location
Station Car Park
Cycle Storage Spaces
20 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Bromford Road, north entrance
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Bromford Road, south entrance
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
387
Rail Replacement Services
Rail replacement vehicles will operate from the station entrance on McKean Road.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Please click here for a directional video to the rail replacement bus stop.
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Sheltered, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Sandwell & Dudley Station is accredited by the Secure Station Scheme**
Help Points
Help Points are only available in limited locations
On both platforms
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Staffing Level
Full time
This station does not offer
Left Luggage, Lost Property
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:20:00.000 - 20:00:00.000
Saturday
05:20:00.000 - 19:00:00.000
Sunday
08:00:00.000 - 19:00:00.000
Printed Local Information
There is printed information available
Toilets
The toilets are located outside the Main Ticket Office at the station entrance. The National key toilets are located outside the Main Ticket Office; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. All toilet facilities are available: Monday - Friday 05:20-20:00, Saturday 05:20-19:00 and Sunday 08:00-19:00. The toilet facilities are not available when the Ticket Office is closed.
Waiting Room
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
