Accessibility Information
There is information about accessibility
Accessible Parking
7
Accessible Ticket Machines
Yes
Customer Help Points
Saxmundham Passenger Assistance Meeting Point 0:
Platform
Meeting Point is on the platform. Unstaffed station, assistance provided by conductor.
Nearest Accessible Stations
Ipswich
Passenger Assistance
Saxmundham Passenger Assistance Meeting Point 0
Location :
Platform
Meeting Point is on the platform. Unstaffed station, assistance provided by conductor.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform.
Step Free Access
B1, (refer to quick reference guide)
This station has step free access to both platforms from Station Approach, with approximately 30 metres between the two entrances which are either side of the level crossing.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform.
Step Free Category
B1, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Car Park - Station Car Park
Name : Station Car Park
Spaces : 44
CCTV : No
Free Parking : No
Daily : £3.00
Annual : £328.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Location
There are five cycle stands on Platform 1 (for trains towards Ipswich) which are next to the entrance on to the platform from the station car park, beyond the former station building.
Cycle Storage Spaces
10 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
44
Rail Replacement Maps
Saxmundham Rail Replacement bus stop - https://images.nationalrail.co.uk/e8xgegruud3g/7Awfq5Va7tQypO7YRR0MI5/07c1e5082c8aae9cfbb1fc5f187cbf5f/Saxmundham_RR.jpg.png
Rail Replacement Services
Rail replacement bus services pick up and drop off at the Chantry Road bus stops on each side of the road named South Entrance, near Patmore Water Softeners. The bus stops are a five minute walk (0.2 miles) from Saxmundham station.
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Cycle Storage Cctv, Cycle Storage Sheltered, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Unstaffed
This station does not offer
Left Luggage
CCTV
Yes
Defibrillator
Yes
Information Points
There are information points
Post Box
Yes
Printed Local Information
There is no printed information available
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
06:00:00.000 - 12:00:00.000
Sunday
08:30:00.000 - 12:00:00.000
This station does not offer
Atm Machine, Baby Change, Bureau De Change, First Class Lounge, Limited Service, Pay Phones, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
