Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Ticket Machines
Yes
Customer Help Points
Selling Passenger Assistance Meeting Point 0:
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Nearest Accessible Stations
Faversham
Passenger Assistance
Selling Passenger Assistance Meeting Point 0
Location :
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Yes
Step Free Access
B3, step-free access only to some platforms
This is a category B3 station. Step free access from car park to platform 1 for services to London. There is no step free access to Platform 2.Step access via footbridge for services from Platform 2 towards Canterbury. Unstaffed station. There are no station staff but there are staff to assist on the trains.
Step Free Category
B3, step-free access only to some platforms
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 10
CCTV : No
Free Parking : Yes
Operator : Southeastern
Telephone : 0345 322 7021
Cycle Storage Availability
Yes
Parking Spaces
10
Rail Replacement Services
The station forecourt.
If you're travelling to or from this station and have additional assistance requirements, we recommend you contact our accessible travel team, send #Assist to 07866 002690 on WhatsApp or use the help point at the station so we can ensure appropriate transport is available for you.
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Drop Off Pick Up, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
0345 322 7021
Help Points
There are Help Points
On platform
Helpline
This is an unstaffed station. Ramp for train access and staff to assist, are on the trains and they can only help getting on and off trains . You can book assistance up to 2 hours before your journey. If you need assistance whether booked or unbooked please ensure you make yourselves visible on the platform so the on train staff can see you. There are also Help points on the platform where you can get in touch with our assisted travel team. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. We have a Mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Staffing Level
Unstaffed
This station does not offer
Left Luggage, Lost Property
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday, Sunday
24 Hours
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
