The gentlemen's toilets on platform 3 and 4 are out of order.
Accessibility Information
There is information about accessibility
Accessible Parking
19
Accessible Ticket Machines
Yes
Customer Help Points
Shenfield Passenger Assistance Meeting Point 0:
Customer Information Office
Meeting point is the customer information office on relevant platform. Full time staffed station.
Lift Details
Lift, Platform 5
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platforms 3 & 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platforms 1 & 2
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Shenfield Passenger Assistance Meeting Point 0
Location :
Customer Information Office
Meeting point is the customer information office on relevant platform. Full time staffed station.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance is provided by station staff at all times during the hours of train service operation. Booking is recommended
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms via lifts. Please note the station car park on Hunter avenue is approximately 300-400 metres away or about 4-5 min walk.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on relevant platform.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Shenfield station has Secure Station Acreditation
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Local bus stops near station entrance. Shenfield is a PlusBus location click here to see the PlusBus map
Car Park - Premium Bay
Name : Premium Bay
Spaces : 37
CCTV : Yes
Free Parking : No
Annual : £2,680.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Spaces
112 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
479
Rail Replacement Services
Station Forecourt unless otherwise indicated.
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help point available in ticket hall
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Cash machine is located in the booking hall.
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Shops
News agent Passport Photo Booth
Refreshment Facilities
Vending machines
Toilets
The accessible (radar key) toilets are located on Platform 3/4 and Platform 5.
Waiting Room
Yes
WiFi
Yes
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
