Shippea Hill receives a very limited train service so please check timetables and journey planners before travelling to or from this station. The nearest station with a more frequent service is Ely.
Accessibility Information
There is no information about accessibility
Customer Help Points
Shippea Hill Passenger Assistance Meeting Point 0:
Platform
Meeting point is on the platform. Unstaffed station, assistance provided by conductor.
Impaired Mobility Set Down
Yes
Nearest Accessible Stations
Ely
Passenger Assistance
Shippea Hill Passenger Assistance Meeting Point 0
Location :
Platform
Meeting point is on the platform. Unstaffed station, assistance provided by conductor.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform.
Step Free Access
B1, (refer to quick reference guide)
This station has step free access to both platforms from Mildenhall Road, with approximately 30 metres between the two entrances which are either side of the level crossing.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform.
Step Free Category
B1, (refer to quick reference guide)
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Ticket Machines, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Car Park - Station Car Park
Name : Station Car Park
Spaces : 6
CCTV : No
Free Parking : Yes
Operator : Greater Anglia
Telephone : 0345 600 7245
Email : contactcentre@greateranglia.co.uk
Cycle Storage Location
There is one cycle stand outside the ramped entrance to Platform 1 (for trains towards Norwich).
Cycle Storage Spaces
2 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
6
Rail Replacement Services
Rail replacement bus services do not serve this station. Customers are advised to use either Brandon or Ely stations for rail replacement services.
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Cycle Storage Cctv, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
There are Help Points
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Unstaffed
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are no information points
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
