Accessibility Information
There is information about accessibility
Accessible Parking
6
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Shrewsbury Passenger Assistance Meeting Point 1:
The Passenger Assist Meeting Point is located inside the main station entrance, just next to the Gourmet Coffee Shop. Please make yourself known to gateline or ticket office colleague.
There are platform Passenger Assist meeting points on Platforms 3, 4, and 7, located under the blue Passenger Assist sign. Please make yourself known to a colleague.
Height Adjusted Ticket Office Counter
There is no counter here
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift, Platform 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Platforms 4 & 7
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Shrewsbury Passenger Assistance Meeting Point 1
Location :
The Passenger Assist Meeting Point is located inside the main station entrance, just next to the Gourmet Coffee Shop. Please make yourself known to gateline or ticket office colleague.
There are platform Passenger Assist meeting points on Platforms 3, 4, and 7, located under the blue Passenger Assist sign. Please make yourself known to a colleague.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Monday to Saturday 04:00 to 01:00
Sunday 07:00 to 00:45
Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Step Free Access
A, Compliant step-free access to all platform(s)
Category A.
Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Wide aisle ticket gates available.
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Bus stops are located near the station on Castle Street.
Arriva operates a network of regular local bus routes around Shrewsbury and to surrounding towns and villages. For route maps and timetables: www.arrivabus.co.uk
Car Park - Station Forecourt Short Stay
Name : Station Forecourt (Short Stay)
Spaces : 8
CCTV : Yes
Free Parking : No
Visit Shrewsbury Station Short Stay - APCOA for parking prices.
The 8 spaces are 20-minute stay only bays. The 5 accessible spaces are available for long stay parking.
Cycle Hire
There are no cycle hire facilities at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
There are several cycle parking areas at Shrewsbury station. 20 Rail stands providing for up to 40 bicycle parking spaces are located at the northern end of Platform 7. These are beyond the gateline. 10 Rail stands providing for up to 20 bicycle parking spaces are located to the right of the main station entrance, by the station forecourt. 6 Rail stands providing for up to 12 bicycle parking spaces are located on Platform 3.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
72 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
198
Rail Replacement Services
The rail replacement bus stop is at the station front.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
04:00:00.000 - 01:00:00.000
Sunday
07:00:00.000 - 00:45:00.000
Printed Local Information
There is no printed information available
Refreshment Facilities
Yes
Toilets
The toilets are located on Platform 4a. The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Public Holidays
04:00:00.000 - 01:00:00.000
Monday, Tuesday, Wednesday, Thursday, Friday, Public Holidays, Sunday, Saturday
07:00:00.000 - 19:00:00.000
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
