This station has no road access and is intended only as an interchange with the Isle of Wight Steam railway service to Havenstreet and Wootton. Customers should check the service running days of the steam service before travelling.
Accessibility Information
There is no information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Smallbrook Junction Passenger Assistance Meeting Point 0:
On Platform
Wait at the platform Assisted Boarding Point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Nearest Accessible Stations
Ryde Esplanade
Passenger Assistance
Smallbrook Junction Passenger Assistance Meeting Point 0
Location :
On Platform
Wait at the platform Assisted Boarding Point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Ramp For Train Access
Ramps are available on the train to provide assistance
Step Free Access
B2, (refer to quick reference guide)
Step-free access category A.
Short ramp from heritage railway at approx gradient on 1:15.
Please note that this station is provided for Steam Railway interchange only - there is no outside road access to this station. Alighting from Island Line trains is level but a ramp maybe required for Steam Railway passengers.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Staff Help Available, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Storage Availability
Yes
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Parking Spaces, Port, Rail Replacement Maps, Rail Replacement Services, Taxi Rank
Announcements
Announcements are only made visually
Customer Service
Please contact our Customer Service Department on 0345 6000 650
Please note that this station is provided for Steam Railway interchange ONLY.
Help Points
Yes
Helpline
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
Information Available
Yes - from help point
Staffing Level
Unstaffed
This station does not offer
Left Luggage, Lost Property
Information Points
There are information points
Printed Local Information
There is no printed information available
This station does not offer
Atm Machine, Baby Change, Bureau De Change, CCTV, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
