Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Ticket Machines
Yes
Customer Help Points
Sole Street Passenger Assistance Meeting Point 0:
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are at designated listening areas
Nearest Accessible Stations
Rochester
Passenger Assistance
Sole Street Passenger Assistance Meeting Point 0
Location :
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Staff Help Available
Yes
Step Free Access
B3, step-free access only to some platforms
This is a category B3 station. Step free access to platform 1 for services to London via main entrance. There is no step free access to Platform 2. Step only access via station footbridge to platform 2 for services away from London. No step free interchange between platforms.
Step Free Category
B3, step-free access only to some platforms
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Lifts, National Key Toilets, Ramp For Train Access, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 61
CCTV : Yes
Free Parking : No
Daily Rate (Tuesday, Wednesday and Thursday) - £5.70
Off peak evening rate (after 18:00) - £3.50
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is a Help Point close to the drop-off and/or pick-up point
Parking Spaces
61
Rail Replacement Services
Station forecourt
If you're travelling to or from this station and have additional assistance requirements, we recommend you contact our accessible travel team, send #Assist to 07866 002690 on WhatsApp or use the help point at the station so we can ensure appropriate transport is available for you.
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
0345 322 7021
Help Points
Help Points are only available in limited locations
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Printed Local Information
There is accessible printed information available
Toilets
Booking Hall - Available during staffing hours
Waiting Room
Heated waiting area in booking hall only available when staff are present
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
