Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
Southbury Passenger Assistance Meeting Point 1:
Meeting point shown on station map.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Yes
Passenger Assistance
Southbury Passenger Assistance Meeting Point 1
Location :
Meeting point shown on station map.
Staff Help Available
Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.
Step Free Access
C, no step-free access to any platform
Step Free Category
C, no step-free access to any platform
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ramp For Train Access, Wheelchairs Available
Bus Services
Transport for London buses operate from outside the station
Cycle Storage Cctv
Yes
Cycle Storage Spaces
8 spaces
8 Sheffield Stand spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
Use Bus stop S in Southbury Road for northbound services to Cheshunt
Use Bus stop B in Southbury Road for southbound services to Liverpool Street
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Location, Cycle Storage Sheltered, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
0343 222 1234
Help Points
Help Points are available inside and outside this station
Help point available outside station entrance.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:05:00.000 - 00:30:00.000
Saturday
05:05:00.000 - 00:30:00.000
Sunday
07:09:00.000 - 00:00:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Cold drinks vending machine Food vending machine
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop, Shops, Toilets, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
