Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Customer Service Staff
Customer Help Points
Southend East Passenger Assistance Meeting Point 0:
Gateline (Staffed Hours)
Upside main entrance, upon entering station the gateline is on the left. All street level. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
National Key Toilets
Yes
Passenger Assistance
Southend East Passenger Assistance Meeting Point 0
Location :
Gateline (Staffed Hours)
Upside main entrance, upon entering station the gateline is on the left. All street level. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B3, step-free access only to some platforms
Step free access is only available from Ambleside Drive to platform 1 for trains travelling in the direction to London. There is no step free access to Platform 2 for trains towards Shoeburyness. Please speak to a member of staff or use the help points if you need to travel towards Shobeuryness.
Step Free Category
B3, step-free access only to some platforms
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Taxis, Escalator Information, Induction Loop, Lifts, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 207
CCTV : No
Free Parking : Yes
Operator : Southend-on-Sea Borough Council
Telephone : 01702 215 000
Cycle Storage Cctv
Yes
Cycle Storage Location
Outside ticket office on platform 1 and at Riviera Drive entrance
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
17 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Ambleside Drive
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Riviera Drive
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
207
Rail Replacement Services
c2c Rail Replacement at the end of Ilfracombe Ave on Southchurch Road:
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday - Friday, 08:00 - 20:00
Saturday, Sunday, Public Holidays: 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net
Help Points
There are Help Points
Most Help Points do have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:15:00.000 - 18:00:00.000
Saturday
06:30:00.000 - 15:30:00.000
Sunday
08:00:00.000 - 15:15:00.000
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Platform 1
Toilets
The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:15:00.000 - 20:30:00.000
Saturday, Sunday
06:15:00.000 - 15:40:00.000
WiFi
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
