Accessibility Information
There is no information about accessibility
Accessible Parking
4
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Southend Victoria Passenger Assistance Meeting Point 0:
Ticket Office
Meeting point is the ticket office, station staffed full time.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lift Details
Lift, Footbridge to Victoria Shopping Centre
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Southend Victoria Passenger Assistance Meeting Point 0
Location :
Ticket Office
Meeting point is the ticket office, station staffed full time.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Southend Victoria station has Secure Station Acreditation
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations
Airport
Bus services to Southend Airport
Bus Services
'First' and 'Arriva' operate a network of frequent local bus routes around Southend city and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
Buy a Southend PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info
Bus stops are located directly outside the station on Queensway and also on Victoria Avenue.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 14
CCTV : No
Free Parking : No
Daily : £6.50
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Location
Beside station building in secure compound
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
62 spaces
86 Sheffield Stand spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
14
Rail Replacement Services
Replacement transport stop on station forecourt
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Staffing Level
Full time
This station does not offer
Help Points, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is no printed information available
Shops
Refreshment Facilities
Toilets
The toilets are located near Platform 1. The National key toilets are located near Platform 1; these toilets are operated by a radar key. The National key toilets are only all toilets including accessible (radar key) toilets are located alongside platform 1
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
