Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
St Helier (London) Passenger Assistance Meeting Point 0:
Assistance Meeting Point
Meet at the help point. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Impaired Mobility Set Down
Yes
Passenger Assistance
St Helier (London) Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
Meet at the help point. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Step Free Access
C, no step-free access to any platform
This is a Category C station: This station does not have step-free access.
Assistance Meeting Point is the station Help Point.
Step Free Category
C, no step-free access to any platform
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ramp For Train Access, Staff Help Available, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Cycle Storage Cctv
Yes
Cycle Storage Location
Station entrance
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
30 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Maps
Rail Replacement Bus Map - St Helier - https://assets.nationalrail.co.uk/e8xgegruud3g/mTiUnAy0BgNpWrBSYMpUm/8541cb0b204ca1269032b8bcb0fefde1/2025-01_CI_TL_RRB_SIH_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Parking Spaces, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Help Points
There are Help Points
None
Helpline
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
This station is unstaffed and trains calling at this station do not have on board staff.
You can arrange assistance on by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Unstaffed
This station does not offer
Customer Service, Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
Unavailable
Printed Local Information
There is printed information available
Waiting Room
Unheated waiting shelters are available on the platforms.
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
