Accessibility Information
There is information about accessibility
Accessible Parking
3
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
An accessible ticket office counter is available in the main station booking hall on the London-bound platform.
Customer Help Points
Staines Passenger Assistance Meeting Point 0:
Gateline
The gateline is directly in front of you as you enter either side of the station. Please speak to any member of staff on the gateline.
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Staines Passenger Assistance Meeting Point 0
Location :
Gateline
The gateline is directly in front of you as you enter either side of the station. Please speak to any member of staff on the gateline.
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
Step-free category A Station - This station has step-free access to all platforms.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Taxis, Escalator Information, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Staines Car Park
Name : Staines Car Park
Spaces : 32
CCTV : No
Free Parking : No
Season ticket holders only before 1000 Monday to Friday.
RingGo Code 2034.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £5.50.
Off-Peak from 1200 Monday to Friday.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Register for Complimentary Blue Badge Parking.
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle Compound for 72 cycles located on Platform 1
Booking Hall entrance, Platform 2
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
142 spaces
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station:
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
32
Rail Replacement Services
Station forecourt off Kingston Road
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Customer Service Centre on 0345 6000 650
Help Points
Help points are available on all platforms
Helpline
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Information Available
Yes - from information point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:15:00.000 - 00:00:00.000
Saturday
05:15:00.000 - 00:00:00.000
Sunday
07:00:00.000 - 00:00:00.000
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Yes
Toilets
The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key.
Waiting Room
Yes
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
