Staines

Staines station
Station Approach
Staines
Surrey
TW18 4LY

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Station Message

The ticket office at Staines will be closing at 1840 on Tuesday 8 October 2024.

Staines at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Onward Travel
Cycle Storage
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Booking Office Counter
  
  An accessible ticket office counter is available in the main station booking hall on the London-bound platform.
- Accessible Ticket Machines
  
  All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Customer Help Points
  
  Help points are available on all platforms
- Height Adjusted Ticket Office Counter
  
  An accessible ticket office counter is available in the main station booking hall on the London-bound platform.
- Induction Loop
- National Key Toilets
- Ramp For Train Access
- Staff Help Available
  
  Monday to Friday – 05:15 to 00:00 Saturday – 05:15 to 00:00 Sunday – 07:00 to 00:00
- Step Free Access
  
  Step-free category A Station - This station has step-free access to all platforms.
- Wheelchairs Available
- This station does not offer
  
  Accessible Public Telephones, Accessible Taxis, Impaired Mobility Set Down
Buying / collecting tickets
- Penalty Fares
  
  SW
- Prepurchase Collection
- Smartcards
  
  Staines ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
  
  SmartcardIssue : Yes
  SmartcardValidator : Yes
- Ticket Machine
- Ticket Office
  
  Monday to Friday – 06:15 to 20:00 Saturday – 06:10 to 19:55 Sunday – 07:10 to 18:40
  
  In the booking hall and at the entrance to platform 2
Getting to / from the station
- Car Park
  
  Staines car park - 32 spaces
  Car Parking Charges
  Off-peak ticket: £5.00
  Per Hour ticket: £1.70
  Daily ticket: £10.00
  Weekly ticket: £39.90
  Monthly ticket: £140.70
  Three Monthly ticket: £422.10
  Annual ticket: £1,407.00
  Saturday: £5.00
  Sunday: £5.00
  
  Season ticket holders only before 1000 Monday to Friday.
  RingGo Code 2034.
  Hourly rate available from 1200 from RingGo ONLY.
  Bank Holiday £5.00.
  Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £15.00.
- Cycle Storage
  
  Storage Space: 142 spaces
  Cycle Shelter Provided: Yes
  Cctv: true
  Storage location:
  Cycle Compound for 72 cycles located on Platform 1
  Booking Hall entrance, Platform 2
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Rail Replacement Services
  
  Station forecourt off Kingston Road
- This station does not offer
  
  Taxi Rank
Staffing and general services
- Customer Service
  
  Please contact our Customer Service Centre on 0345 6000 650
- Lost Property
  
  Monday to Friday – 07:30 to 19:00 Weekend – Closed All Bank Holidays – Closed
  
  Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Staines.
- Staffing Level
  
  Fulltime
- This station does not offer
  
  Left Luggage
Station Facilities
- Atm Machine
- Baby Change
- Refreshment Facilities
- Toilets
  
  The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key.
- Waiting Room
- WiFi
  
  Find WiFi Hotspots around Staines station
- This station does not offer
  
  First Class Lounge

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Staines

Station Message

Staines at a glance

Station details

Accessible Booking Office Counter

Accessible Ticket Machines

Customer Help Points

Height Adjusted Ticket Office Counter

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Smartcards

Ticket Machine

Ticket Office

Car Park

Cycle Storage

Onward Travel

Rail Replacement Services

This station does not offer

Customer Service

Lost Property

Staffing Level

This station does not offer

Atm Machine

Baby Change

Refreshment Facilities

Toilets

Waiting Room

WiFi

This station does not offer

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