Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Stalybridge Passenger Assistance Meeting Point 0:
Ticket Office
The ticket office is located in the main station building on the ground floor. Please check the opening times on the National Rail Enquiries website.
Platform
Outside of ticket office staffing hours, customers should wait on the platform and make themselves known to the train crew when the train arrives.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Lift Details
Lift 2, Platform 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 1, Platforms 1 & 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Nearest Accessible Stations
Manchester Victoria
Passenger Assistance
Stalybridge Passenger Assistance Meeting Point 0
Location :
Ticket Office
The ticket office is located in the main station building on the ground floor. Please check the opening times on the National Rail Enquiries website.
Platform
Outside of ticket office staffing hours, customers should wait on the platform and make themselves known to the train crew when the train arrives.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access from the subway to all platforms. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Accessible Taxis, Escalator Information, Induction Loop, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 12
CCTV : No
Free Parking : Yes
when rail replacement is in operation, the short stay and drop off spaces outside the station will be closed
Cycle Storage Cctv
Yes
Cycle Storage Location
Outside the front entrance to the station.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
32 spaces
These are new facilities to replace those located on Platform which will be subsequently removed.
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station:
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
12
Rail Replacement Services
Pick up and drop off outside the station entrance
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
To speak to a member of our team, please call: 0345 600 1671.
Help Points
Help Points are available inside and outside this station
Help Points are available on platforms 1, 3 and 4 and also within the Booking Hall to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Helpline
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office (when open) or the Customer Assistance Office on Platform 4 no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Information Available
Yes - from help point
Yes - from ticket office
Staffing Level
Part time
This station does not offer
Left Luggage, Lost Property
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Refreshments are available from the bar on platform 4.
Toilets
The toilets are located on Platform 4.
Waiting Room
Heated waiting rooms are located on Platforms 1, 3 and 4.
WiFi
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
