Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Stansted Airport Passenger Assistance Meeting Point 0:
Customer Information Desk
Meeting point is the customer information point. Station is staffed full time.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Lift Details
Lift, Platforms 1 to 3, Terminals and Car Park (West)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platforms 1 to 3, Terminals and Car Park (West)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platforms 1 to 3, Terminals and Car Park (East)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platforms 1 to 3, Terminals and Car Park (East)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Stansted Airport Passenger Assistance Meeting Point 0
Location :
Customer Information Desk
Meeting point is the customer information point. Station is staffed full time.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms. Lifts available.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Customer Information point.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Taxis, Accessible Ticket Machines, Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations
Airport
Station is within the Stansted Airport Terminal
Bus Services
Local buses and National Coach routes stop in bus station located at airport
Car Hire
In Airport terminal
Car Park - Station Car Park
Name : Station Car Park
Spaces : 5000
CCTV : No
Free Parking : No
Operator : British Airports Authority
Cycle Storage Cctv
Yes
Cycle Storage Location
No cycle parking
Cycle Storage Availability
Yes
Parking Spaces
5000
Rail Replacement Services
Rail Replacement services operate from the main coach station as directed by Station Staff.
CrossCountry rail replacement departs from bays 10 and 11.
This station does not offer
Cycle Hire, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00, Sunday 10:00-20:00, Bank Holidays 09:00-18:00.
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Full time
This station does not offer
Help Points, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Shops
Newsagent/Sweets Passport Photo Booth
Refreshment Facilities
Coffee shop Vending machines
Toilets
The toilets are located on the Concourse. An accessible toilet (non-RADAR) is located on the Concourse. The baby change facilities are available in the accessible toilet. Until March 2025, there is limited availability of toilets at Stansted Airport station due to refurbishment works. Alternative facilities are available on trains or at the airport terminal.
Trolleys
Yes
Waiting Room
The waiting room is on platform 1. There are also seats throughout the station.
WiFi
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop
Time
Platform
Operator
Cancelled -
