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Stansted Airport
Stansted Airport station Under the Airport Terminal Bassingbourn Road Stansted Essex
CM24 1QW
Station Message
Toilets out of Use & Ticket Office Temporary ClosureToilets out of use.
The toilets on the platform are out of use at the moment, the nearest toilets are available in the arrivals Lounge, or on board our trains. We are sorry for any inconvenience this may cause.
Ticket Office Temporary Closure Until July 2025
The Ticket Office will be closed at this station while improvements are being made, staff will be available to help with the purchasing of tickets. This is expected to last until 4th July 2025.
Sorry for the inconvenience this may cause.
Stansted Airport at a glance
Station details
Accessible Booking Office Counter
Yes
Accessible Taxis
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Yes
Customer Help Points
Yes
Induction Loop
Yes
National Key Toilets
Yes
Ramp For Train Access
Yes
Staff Help Available
Monday to Sunday – 24 hours
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Step Free Access
This station has step free access to all platforms. Lifts available.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Customer Information point.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Impaired Mobility Set Down
Bus Services
Local buses and National Coach routes stop in bus station located at airport
Car Park
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
No cycle parking
Cycle Storage Sheltered
No
Rail Replacement Services
Rail Replacement services operate from the main coach station as directed by Station Staff.
CrossCountry rail replacement departs from bays 10 and 11.
This station does not offer
Cycle Storage Spaces, Taxi Rank
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Lost Property
Monday to Sunday – 24 hours
All Bank Holidays – 24 hours
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Located on concourse
Baby Change
Yes
Refreshment Facilities
Coffee shop Vending machines
Toilets
The toilets are located on the Concourse. An accessible toilet (non-RADAR) is located on the Concourse. The baby change facilities are available in the accessible toilet. Until March 2025, there is limited availability of toilets at Stansted Airport station due to refurbishment works. Alternative facilities are available on trains or at the airport terminal.
Waiting Room
The waiting room is on platform 1. There are also seats throughout the station.
WiFi
Yes
This station does not offer
First Class Lounge
Departures and arrivals from Stansted Airport
Check the latest departures and arrivals into {StationName} in the table below, including live travel
information and status updates.
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