Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Stansted Mountfitchet Passenger Assistance Meeting Point 0:
Ticket Office
Meeting point is the ticket office when staffed. Part time staffed station. Please check opening times on National Rail Enquiries.
Taxi
Taxi can be provided when ticket office closed. Please meet at the station entrance.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Yes
National Key Toilets
Yes
Passenger Assistance
Stansted Mountfitchet Passenger Assistance Meeting Point 0
Location :
Ticket Office
Meeting point is the ticket office when staffed. Part time staffed station. Please check opening times on National Rail Enquiries.
Taxi
Taxi can be provided when ticket office closed. Please meet at the station entrance.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (3 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Step Free Access
B2, (refer to quick reference guide)
This station has step free access to both platforms but not between platforms on the station. The Cambridge bound platform and carpark is accessed from Water Lane and the Bishops Stortford and London bound platform is via Church Lane. Approximately 160 metres between the two platforms or a 3 minute walk.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Induction Loop, Lifts, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Airport
Not the station to alight for Stansted Airport, See Stansted Airport Station details
Bus Services
Local bus services
Car Park - Station Car Park
Name : Station Car Park
Spaces : 61
CCTV : No
Free Parking : No
Daily : £8.00
Monthly : £115.00
Annual : £1,116.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Location
10 cycle spaces on Platforms 1/2
Cycle Storage Spaces
32 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
61
Rail Replacement Services
Replacement transport stop at the junction of Station Road and Church Road, next to the Kings Arms public house
This station does not offer
Car Hire, Cycle Hire, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are available inside and outside this station
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 13:00:00.000
Saturday
06:00:00.000 - 13:00:00.000
Sunday
08:00:00.000 - 15:00:00.000
Printed Local Information
There is accessible printed information available
Toilets
The National key toilets are located near the Ticket Office; these toilets are operated by a radar key. A radar key is available upon request. Toilets are only accessible 0600-1300 Monday-Saturday and 0800-1500 Sunday
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 17:00:00.000
Saturday, Sunday
09:00:00.000 - 17:00:00.000
Sunday
Unavailable
WiFi
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys
Time
Platform
Operator
Cancelled -
