Accessibility Information
There is no information about accessibility
Accessible Parking
25
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Stoke-on-Trent Passenger Assistance Meeting Point 0:
Ticket Office
Through the main entrance, the ticket office is on your right.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lift Details
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Stoke-on-Trent Passenger Assistance Meeting Point 0
Location :
Ticket Office
Through the main entrance, the ticket office is on your right.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step-free access to all platforms / the platform
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here.
Car Park - Stoke-on-Trent Car Park 3
Name : Stoke-on-Trent Car Park 3
Spaces : 460
CCTV : Yes
Free Parking : No
For information on how to get to the car park, prebooking your space or working out the cost of your stay, please visit the Avanti West Coast website. Different rates apply to non-rail users - please speak to a member of staff.
Cycle Hire
Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.
Cycle Storage Cctv
Yes
Cycle Storage Location
all platforms
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
88 spaces
The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).
63 spaces in platform 1 cycle hub
14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)
12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)
Cycle Storage Type
Compounds, Lockers, Stands
Cycle Storage Availability
Yes
Parking Spaces
484
Rail Replacement Services
Rail replacement coach services can be found at the front of the station.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank has set back shelters only
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Customers are encouraged to approach a member of station staff with any customer information enquiry.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Lost Property
Find out more about the lost property process at this station here
Staffing Level
Full time
This station does not offer
Help Points, Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:45:00.000 - 21:00:00.000
Saturday
10:00:00.000 - 18:00:00.000
Sunday
12:00:00.000 - 20:00:00.000
Information Points
There are information points
Information Services
Sunday
07:30:00.000 - 00:00:00.000
Monday, Tuesday, Wednesday, Thursday, Friday
05:30:00.000 - 00:00:00.000
Saturday
05:30:00.000 - 23:30:00.000
Post Box
Yes
Printed Local Information
There is printed information available
Shops
Yes
Refreshment Facilities
Yes
Toilets
The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
Trolleys
Yes
Waiting Room
Platforms 1 & 2
WiFi
Yes
This station does not offer
Bureau De Change, Defibrillator, Limited Service, Pay Phones, Request Stop
Time
Platform
Operator
Cancelled -
