Stoke-on-Trent

Stoke-on-Trent station
Station Road
Stoke-on-Trent
Staffordshire
ST4 2AA

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Station Message

Stoke-on-Trent station repair work

Major road works are taking place around Stoke-on-Trent station, so please allow plenty of time before your train journey if you’re heading to the station by road. If you’re dropping off or picking up, Car Parks 1 and 2 at either end of Station Road are accessible and the station entrance remains open as normal. If you’re parking up for the day or longer, please head to Car Park 3 at the rear of the station.

Stoke-on-Trent at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Onward Travel
Cycle Storage
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Booking Office Counter
- Accessible Taxis
  
  By the North end of platform 1
- Customer Help Points
- Height Adjusted Ticket Office Counter
- Impaired Mobility Set Down
- Induction Loop
- Ramp For Train Access
- Staff Help Available
  
  Monday to Friday – 05:30 to 00:00 Saturday – 05:30 to 23:30 Sunday – 07:30 to 00:00
- Step Free Access
  
  This station has step-free access to all platforms / the platform
- Wheelchairs Available
- This station does not offer
  
  Accessible Public Telephones, Accessible Ticket Machines, National Key Toilets
Buying / collecting tickets
- Penalty Fares
  
  VT
- Prepurchase Collection
- Smartcards
  
  Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
  
  SmartcardIssue : No
  SmartcardValidator : Yes
- Ticket Machine
- Ticket Office
  
  Monday to Friday – 05:55 to 20:00 Saturday – 06:25 to 19:30 Sunday – 08:55 to 20:30
  
  Ticket machines can be found in the booking hall.
Getting to / from the station
- Car Park
  
  Stoke on Trent Car Park 1 (South End of Platform 1) - 157 spaces
  Monday to Sunday – 24 hours
  
  Car Parking Charges
  Daily ticket: £12.50
  Monthly ticket: £132.00
  Three Monthly ticket: £374.00
  Annual ticket: £1,200.00
  Saturday: £6.50
  Sunday: £6.50
  
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
  Different rates apply to non rail users, please speak to a member of staff.
  
  Note:
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
  Different rates apply to non rail users, please speak to a member of staff.
- Cycle Storage
  
  Storage Space: 88 spaces
  Cycle Shelter Provided: Yes
  Cctv: true
  Storage location:
  all platforms
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Rail Replacement Services
  
  Rail replacement coach services can be found at the front of the station.
- This station does not offer
  
  Taxi Rank
Staffing and general services
- Customer Service
  
  Customers are encouraged to approach a member of station staff with any customer information enquiry.
- Lost Property
- Staffing Level
  
  Fulltime
- This station does not offer
  
  Left Luggage
Station Facilities
- Atm Machine
- Baby Change
- First Class Lounge
  
  Monday to Friday – 05:45 to 21:00 Saturday – 10:00 to 18:00 Sunday – 12:00 to 20:00
  
  There is currently no First Class lounge at this station
- Refreshment Facilities
- Toilets
  
  The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
- Waiting Room
  
  Platforms 1 & 2
- WiFi

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Stoke-on-Trent

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Stoke-on-Trent

Station Message

Stoke-on-Trent at a glance

Station details

Accessible Booking Office Counter

Accessible Taxis

Customer Help Points

Height Adjusted Ticket Office Counter

Impaired Mobility Set Down

Induction Loop

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Smartcards

Ticket Machine

Ticket Office

Car Park

Cycle Storage

Onward Travel

Rail Replacement Services

This station does not offer

Customer Service

Lost Property

Staffing Level

This station does not offer

Atm Machine

Baby Change

First Class Lounge

Refreshment Facilities

Toilets

Waiting Room

WiFi

Buy train tickets to any destination in Britain – no booking fee

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Stoke-on-Trent

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