Due to the construction of a new footbridge and lifts, there will be a temporary reduction in the number of parking spaces at Stowmarket station during 2026. Customers are therefore advised to plan ahead and to allow some extra time to park in one of the two station car parks, or other local public car park.
The Ladies' toilets are out of order at Stowmarket station.
The lifts are out of order between all platforms and the rest of the station at Stowmarket station.
Accessibility Information
There is no information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Stowmarket Assistance Meeting Point:
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
National Key Toilets
Yes
Nearest Accessible Stations
Ipswich
Passenger Assistance
Stowmarket Assistance Meeting Point
Location :
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Step Free Access
A, Compliant step-free access to all platform(s)
Step free access between platforms is available via the level crossing, although some wheelchair users or customers with restricted mobility may find this route difficult as there is a distance of approximately 600 metres between the two platforms. Wheelchair users or customers with restricted mobility are therefore advised to access the station via Creeting Road West for journeys towards Ipswich and London, or via Prentice Road when heading towards Cambridge, and Norwich. Changing between platforms may take longer than expected due to the level crossing having barriers down, so please allow sufficient time if you are changing trains here.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Step Free Category
A, Compliant step-free access to all platform(s)
This station does not offer
Accessible Parking, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Ticket Barriers, Wheelchairs Available
Car Park - Station Car Park
Name : Station Car Park
Spaces : 328
CCTV : No
Free Parking : No
Flexi Ticket £51.00
Cycle Storage Location
There are five cycle stands next to the stepped entrance on to Platform 1 (for trains towards Ipswich and London) from the carpark off Creeting Road West. There are also two cycle lockers under the footbridge steps on Platform 1 as well as a further 14 cycle stands on the same platform, which are located under the canopy towards the level crossing.
In addition, there are four cycle stands and a sheltered cycle parking area providing 30 spaces in the carpark accessed from Prentice Road, next to the taxi office. A further four cycle stands and two cycle lockers are outside the toilets on Platform 2 (for trains towards Cambridge, and Norwich).
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
88 spaces
Cycle Storage Type
Lockers, Stands, Racks
Cycle Storage Availability
Yes
Parking Spaces
328
Rail Replacement Services
Rail replacement bus services pick up and drop off outside the main station entrance, which is accessed from Prentice Road.
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are available inside and outside this station
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Yes - from ticket office
Yes - from help point
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Defibrillator
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:00:00.000 - 22:00:00.000
Saturday
05:00:00.000 - 22:00:00.000
Sunday
07:00:00.000 - 22:00:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries
Self-service vending machine providing cold drinks and snacks
Toilets
Male and female toilets are located on Platform 2 (for trains towards Cambridge, and Norwich), between the waiting room and the side entrance. An accessible toilet is available for radar key holders, located adjacent to the cycle stands and lockers on Platform 2. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:30 - 20:00Saturday 05:30 - 19:00Sunday 08:30 - 19:00
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:30:00.000 - 20:00:00.000
Saturday
05:30:00.000 - 20:00:00.000
Sunday
08:30:00.000 - 19:00:00.000
This station does not offer
Bureau De Change, First Class Lounge, Limited Service, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
