Stowmarket

Stowmarket station
Station Road East
Stowmarket
Suffolk
IP14 1RQ

Station Message

Due to the construction of a new footbridge and lifts, there will be a temporary reduction in the number of parking spaces at Stowmarket station until the summer of 2025. Customers are therefore advised to plan ahead and to allow some extra time to park in one of the two station car parks.

Stowmarket at a glance

  • Ticket Office
  • Ticket Machine
  • Prepurchase Collection
  • Car Park
  • Step Free Access
  • Toilets
  • WiFi
  • Bus Services
  • Cycle Storage Sheltered

Station details

Accessible Booking Office Counter

Yes

Accessible Taxis

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines

Yes

Customer Help Points

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Ipswich and London) - Next to the ticket machine, fixed to the platform-facing wall of the station building
  • Platform 2 (for trains towards Cambridge, and Norwich) - Next to the customer service office, fixed to the platform-facing wall of the station building

Induction Loop

Yes

National Key Toilets

Yes

Ramp For Train Access

Yes

Staff Help Available

Monday to Friday – 05:00 to 22:00 Saturday – 05:00 to 22:00 Sunday – 07:00 to 22:00

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
  • By using one of the two Help Points at this station

Step Free Access

Step free access between platforms is available via the level crossing, although some wheelchair users or customers with restricted mobility may find this route difficult as there is a distance of approximately 600 metres between the two platforms. Wheelchair users or customers with restricted mobility are therefore advised to access the station via Creeting Road West for journeys towards Ipswich and London, or via Prentice Road when heading towards Cambridge, and Norwich. Changing between platforms may take longer than expected due to the level crossing having barriers down, so please allow sufficient time if you are changing trains here.

This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Wheelchairs Available

Yes

This station does not offer

Accessible Public Telephones, Impaired Mobility Set Down

Penalty Fares

Applicable Operators: Greater Anglia

Prepurchase Collection

Yes

Smartcards

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart


SmartcardIssue : Yes
SmartcardTopup : Yes
SmartcardValidator : Yes

Ticket Machine

Yes

Ticket Office

Monday to Friday – 06:15 to 19:30 Saturday – 07:20 to 16:30 Sunday – 09:15 to 18:30

Car Park

Station Car Park - 328 spaces
Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
Car Parking Charges
Per Hour ticket: ÂŁ1.00
Daily ticket: ÂŁ8.00
Weekly ticket: ÂŁ35.07
Monthly ticket: ÂŁ145.00
Three Monthly ticket: ÂŁ420.00
Annual ticket: ÂŁ1,475.00

Cycle Storage Availability

Yes

Cycle Storage Cctv

No

Cycle Storage Location

There are five cycle stands next to the stepped entrance on to Platform 1 (for trains towards Ipswich and London) from the carpark off Creeting Road West. There are also two cycle lockers under the footbridge steps on Platform 1 as well as a further 14 cycle stands on the same platform, which are located under the canopy towards the level crossing.

In addition, there are four cycle stands and a sheltered cycle parking area providing 30 spaces in the carpark accessed from Prentice Road, next to the taxi office. A further four cycle stands and two cycle lockers are outside the toilets on Platform 2 (for trains towards Cambridge, and Norwich).

Cycle Storage Sheltered

Yes

Cycle Storage Spaces

88 spaces

Cycle Storage Type

Lockers, Stands, Wheel Racks

Rail Replacement Services

Rail replacement bus services pick up and drop off outside the main station entrance, which is accessed from Prentice Road.

This station does not offer

Bus Services, Taxi Rank

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Lost Property

Monday to Sunday – 24 hours All Bank Holidays – 24 hours

Staffing Level

Part time

This station does not offer

Left Luggage

Atm Machine

Yes

Baby Change

Yes

Refreshment Facilities

'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries

Self-service vending machine providing cold drinks and snacks

Toilets

Male and female toilets are located on Platform 2 (for trains towards Cambridge, and Norwich), between the waiting room and the side entrance. An accessible toilet is available for radar key holders, located adjacent to the cycle stands and lockers on Platform 2. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:30 - 20:00Saturday 05:30 - 19:00Sunday 08:30 - 19:00

Waiting Room

The waiting rooms are located in the station buildings on Platform 1 (for trains towards Ipswich and London) in between the ticket machine and the footbridge, and next to the 'Steam' coffee shop on Platform 2 (for trains towards Cambridge, and Norwich).

This station does not offer

First Class Lounge

Departures and arrivals from Stowmarket

Check the latest departures and arrivals into {StationName} in the table below, including live travel information and status updates.
View earlier trains
 

Time

Platform

Operator

Cancelled -

Image Description

View later trains