The escalators are out of order between platforms 2 and 3 and the main concourse at Stratford International station.
Alternative escalators are available at the Eastern Egress.
Accessibility Information
There is no information about accessibility
Accessible Booking Office Counter
There are standing height and wheelchair height ticket counters available.
Customer Help Points
Stratford International Passenger Assistance Meeting Point 1:
Meeting point shown on station map.
Lift Details
Lift, Platforms 2 & 3 to Booking Hall
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lift, Platforms 2 & 3 to footbridge
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
Passenger Assistance
Stratford International Passenger Assistance Meeting Point 1
Location :
Meeting point shown on station map.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance/Help available from station staff from First to Last trains.
Step Free Access
A, Compliant step-free access to all platform(s)
Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Ticket Machines, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, National Key Toilets, Nearest Accessible Stations, Wheelchairs Available
Cycle Storage Location
Within car park and alongside station entrance
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
66 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
Station Forecourt
This station does not offer
Airport, Bus Services, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Drop Off Pick Up, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
0345 322 7021
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Help Points, Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday, Sunday
24 Hours
Printed Local Information
There is accessible printed information available
Shops
WH Smiths
Refreshment Facilities
coffee shop
Waiting Room
on platform
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Information Points, Limited Service, Pay Phones, Post Box, Request Stop, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
