Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Streatham Hill Passenger Assistance Meeting Point 0:
Assistance Meeting Point
The ticket hall beside the ticket gates. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Height Adjusted Ticket Office Counter
There is no counter here
Lift Details
Lift 1, Footbridge to Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 2, Footbridge to Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Streatham Hill Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
The ticket hall beside the ticket gates. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Ramp For Train Access
Ramps are available on the train to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station.
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This is a Category A station: This station has step-free access to all platforms.
The Assistance Meeting Point is in the Ticket Hall, beside the ticket gates.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Cycle Storage Cctv
Yes
Cycle Storage Location
Located on Drewstead Road.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Spaces
12 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Maps
Rail Replacement Bus Map - Streatham Hill - https://assets.nationalrail.co.uk/e8xgegruud3g/yKW1y9tK4qgW65ruPnKlN/e78ddcfad9cbc6775e24f5f426d191e1/2025-01_CI_SN_RRB_SRH_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Sheltered, Drop Off Pick Up, Parking Spaces, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Help Points
There are Help Points
The Assistance Meeting Point is in the Ticket Hall, beside the ticket gates.
Helpline
Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern.
Information Available
Yes - from help point
Lost Property
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Full time
This station does not offer
Customer Service, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday
05:30:00.000 - 00:30:00.000
Friday
05:00:00.000 - 01:00:00.000
Saturday
05:00:00.000 - 01:00:00.000
Sunday
05:30:00.000 - 00:30:00.000
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Yes
Toilets
Yes
Waiting Room
There is a heated waiting room on platforms 1 and 2 during staffed hours. Access to waiting room is not step free.
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
