Accessibility Information
There is information about accessibility
Accessible Parking
7
Accessible Ticket Machines
Yes
Customer Help Points
Sudbury (Suffolk) Passenger Assistance Meeting Point 0:
Platform
Meeting point is on the platform. Unstaffed station, assistance provided by conductor.
Nearest Accessible Stations
Colchester, Marks Tey
Passenger Assistance
Sudbury (Suffolk) Passenger Assistance Meeting Point 0
Location :
Platform
Meeting point is on the platform. Unstaffed station, assistance provided by conductor.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to the single platform for trains towards Marks Tey.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform.
Step Free Category
A, Compliant step-free access to all platform(s)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Car Park - Council Managed Car Park
Name : Council Managed Car Park
Spaces : 140
CCTV : No
Free Parking : No
Operator : Babergh District Council
Cycle Storage Location
There are five covered cycle stands on Platform 1 (for trains towards Marks Tey) located to the left as you enter the station, adjacent to the buffer stops. There are a further seven covered cycle stands next to the designated motorcycle parking area, to the right as you enter the station.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
24 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
140
Rail Replacement Services
Rail replacement bus services pick up and drop off on the access road to the station.
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Unstaffed
This station does not offer
Left Luggage
CCTV
Yes
Defibrillator
Yes
Information Points
There are information points
Printed Local Information
There is no printed information available
WiFi
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
