The accessible toilets are out of order at Sunderland station.
Accessibility Information
There is information about accessibility
Accessible Parking
5
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Sunderland Passenger Assistance Meeting Point 0:
Ticket Office
On main concourse at street level. Platforms are sub street level. See National Rail Enquiries website for office hours.
Station 0ffice
At platform level between platforms 1/2 and 3/4.
Lift Details
Lift to all platforms
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
Passenger Assistance
Sunderland Passenger Assistance Meeting Point 0
Location :
Ticket Office
On main concourse at street level. Platforms are sub street level. See National Rail Enquiries website for office hours.
Station 0ffice
At platform level between platforms 1/2 and 3/4.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
Lifts to all platforms for disabled passengers from the North end of the station. Open for all services.
Goodmaps wayfinding is available at this station https://studio.prod.goodmaps.io/web/uk/8686cce2-8bf9-49bb-aaa2-7ca525ada644
To find our more about travelling around this station, please see the 360 map click here
Step Free Category
A, Compliant step-free access to all platform(s)
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, National Key Toilets, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Busline 0871 200 2233
Car Park - Accessible parking
Name : Accessible parking
Accessible Spaces : 5
Accessible Location : via Station Street
Accessible Location : via Union Street
Parking : There is/are 5 accessible bay(s) available at this car parking location
Location : There is accessible parking outside the station
Duration : This parking does not advise length of stay permitted
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are no EV charging points in standard parking bays
Ramp : Ramps can be deployed from the rear and side of a vehicle
Help Point : There is no Help Point close to the accessible parking
Cycle Hire
Not available at this station.
Cycle Storage Type
Compounds
Cycle Storage Availability
Yes
Rail Replacement Maps
Sunderland - https://images.nationalrail.co.uk/e8xgegruud3g/5JJNgIUgVx01SDi6V7yuFj/a315b98e00044d3f362b14e064adfe67/Sunderland.jpg
Rail Replacement Services
Rail replacement services pick up/drop off from bus stop B on Fawcett Street, near to Virgin Money on Athenaeum Street.
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Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Parking Spaces, Port
Announcements
Announcements are made both visually and audibly
Customer Service
08002006060
Help Points
There are Help Points
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Information Available, Left Luggage
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
06:30:00.000 - 00:10:00.000
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, CCTV, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
