Accessible Booking Office Counter
Yes
Accessible Public Telephones
Public telephones are not accessible
Accessible Taxis
Accessible taxis are not available
Accessible Ticket Machines
A Ticket Vending Machine is located on Platform 2.
Customer Help Points
On both platforms.
Impaired Mobility Set Down
Possible in station car park or forecourt.
Induction Loop
Yes
Ramp For Train Access
Yes
Staff Help Available
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Step Free Access
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
This station does not offer
National Key Toilets, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park
From Monday 17 August 2026, parking at Sutton Coldfield Station will be changing to a Pay on Exit system. This means you'll pay for your parking when you're ready to leave. No need to pay before catching your train. The car park will use Automatic Number Plate Recognition (ANPR) cameras. So when you pay, make sure you enter your vehicle registration number correctly to avoid receiving a parking charge. The current payment booth will be removed, bringing Sutton Coldfield in line with other TfWM station car parks at Solihull, Longbridge and Bromsgrove. Blue Badge holders can still park for free. To get free parking, simply scan the barcode on your Blue Badge at the payment machine.
Two payment machines will be located near the ramp between the car park and station platform.
From Monday 17 August 2026, parking at Sutton Coldfield Station will be changing to a Pay on Exit system. This means you'll pay for your parking when you're ready to leave. No need to pay before catching your train. The car park will use Automatic Number Plate Recognition (ANPR) cameras. So when you pay, make sure you enter your vehicle registration number correctly to avoid receiving a parking charge. The current payment booth will be removed, bringing Sutton Coldfield in line with other TfWM station car parks at Solihull, Longbridge and Bromsgrove. Blue Badge holders can still park for free. To get free parking, simply scan the barcode on your Blue Badge at the payment machine.
Two payment machines will be located near the ramp between the car park and station platform.
Cycle Storage Availability
Yes
Cycle Storage Cctv
No
Cycle Storage Location
lockers on the Lichfield platform and the stands are in the booking hall
Cycle Storage Sheltered
No
Cycle Storage Spaces
14 spaces
Cycle Storage Type
Stands, Lockers
Rail Replacement Services
Rail replacement vehicles will operate from the car park at the front of the station.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Please click here for a directional video to the rail replacement bus stop.
Taxi Rank
Sutton Radio 0121 311 1113 Parkers 0121 355 6969
Customer Service
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Sutton Coldfield is accredited by the Secure Station Scheme**
Lost Property
No
Staffing Level
Part time
This station does not offer
Left Luggage
Refreshment Facilities
Coffee shop located on Platform 2.
This station does not offer
Atm Machine, Baby Change, First Class Lounge, Toilets, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
