Accessibility Information
There is no information about accessibility
Accessible Parking
13
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Sutton Coldfield Passenger Assistance Meeting Point 0:
Ticket Office
Ticket office in main station building, at top of ramp / lift from platform 1 - Please check the opening times on the National Rail Enquiries website
Platform (when ticket office is closed)
On the platform in view of the on-train team
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Possible in station car park or forecourt.
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
Passenger Assistance
Sutton Coldfield Passenger Assistance Meeting Point 0
Location :
Ticket Office
Ticket office in main station building, at top of ramp / lift from platform 1 - Please check the opening times on the National Rail Enquiries website
Platform (when ticket office is closed)
On the platform in view of the on-train team
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
Step Free Category
A, Compliant step-free access to all platform(s)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, National Key Toilets, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 337
CCTV : No
Free Parking : No
From Monday 17 August 2026, parking at Sutton Coldfield Station will be changing to a Pay on Exit system. This means you'll pay for your parking when you're ready to leave. No need to pay before catching your train. The car park will use Automatic Number Plate Recognition (ANPR) cameras. So when you pay, make sure you enter your vehicle registration number correctly to avoid receiving a parking charge. The current payment booth will be removed, bringing Sutton Coldfield in line with other TfWM station car parks at Solihull, Longbridge and Bromsgrove. Blue Badge holders can still park for free. To get free parking, simply scan the barcode on your Blue Badge at the payment machine.
Two payment machines will be located near the ramp between the car park and station platform.
Cycle Storage Location
lockers on the Lichfield platform and the stands are in the booking hall
Cycle Storage Spaces
14 spaces
Cycle Storage Type
Stands, Lockers
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Railway Road, northwest entrance
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Railway Road, northeast entrance
Same Side As Station: The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
337
Rail Replacement Services
Rail replacement vehicles will operate from the car park at the front of the station.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Please click here for a directional video to the rail replacement bus stop.
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Sutton Coldfield is accredited by the Secure Station Scheme**
Help Points
Help Points are available inside and outside this station
On both platforms.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Staffing Level
Part time
This station does not offer
Left Luggage, Lost Property
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday
06:00:00.000 - 19:00:00.000
Friday
06:00:00.000 - 20:00:00.000
Saturday
08:00:00.000 - 20:00:00.000
Sunday
09:00:00.000 - 17:00:00.000
Printed Local Information
There is printed information available
Refreshment Facilities
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 13:30:00.000, 17:00:00.000 - 18:30:00.000
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
