The Hawthorns

The Hawthorns station
Halfords Lane
West Bromwich
West Midlands
B66 2HB

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Station Message

The lifts are out of order between Platform 2 and station entrance/exit at The Hawthorns station.

If you need to re-arrange your travel please contact West Midlands on 0800 024 8998 for further assistance

The Hawthorns at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Onward Travel
Cycle Storage
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Taxis
  
  Accessible taxis are not available
- Customer Help Points
  
  On both platforms
- Induction Loop
- Ramp For Train Access
- Staff Help Available
  
  Monday – 07:00 to 13:00 Tuesday – 07:00 to 13:00 Wednesday – 07:00 to 13:00 Thursday – 07:00 to 13:00 Friday – 07:00 to 17:00 Saturday – 09:00 to 16:00
  
  This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
- Step Free Access
  
  This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
  The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
- This station does not offer
  
  Accessible Booking Office Counter, Accessible Public Telephones, Accessible Ticket Machines, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, National Key Toilets, Wheelchairs Available
Buying / collecting tickets
- Penalty Fares
  
  LM
- Prepurchase Collection
- Smartcards
  
  SmartcardIssue : No
  SmartcardValidator : No
- Ticket Machine
- Ticket Office
  
  Monday – 07:00 to 13:00 Tuesday – 07:00 to 13:00 Wednesday – 07:00 to 13:00 Thursday – 07:00 to 13:00 Friday – 07:00 to 17:00 Saturday – 09:00 to 16:00 Sunday – Closed
  
  A Permit to Travel Machine is available for use when no other ticket buying facilities are available.
Getting to / from the station
- Car Park
  
  Station Car Park - 182 spaces
- Cycle Storage
  
  Storage Space: 20 spaces
  Cycle Shelter Provided: No
  Cctv: true
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Rail Replacement Services
  
  In the event of engineering the bus/coach will collect from: Picks up/sets down on Halfords Lane, located at the main entrance to the station car park.
- Taxi Rank
  
  Cedar 0121 555 7888 Bearwood 0121 420 1111 Redline 0121 429 2122
Staffing and general services
- Customer Service
  
  Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
  Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
  **The Hawthorns Station is accredited by the Secure Station Scheme**
- Staffing Level
  
  Parttime
- This station does not offer
  
  Left Luggage, Lost Property
Station Facilities
- Toilets
  
  The accessible toilets (non-RADAR) are located in the Booking Hall; the key is available from staff at the Booking Office. The toilet facilities are available: Monday - Thursday 07:00-13:00, Friday 07:00-17:00, Saturday 09:00-16:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
- This station does not offer
  
  Atm Machine, Baby Change, First Class Lounge, Refreshment Facilities, Waiting Room, WiFi

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The Hawthorns

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The Hawthorns

Station Message

The Hawthorns at a glance

Station details

Accessible Taxis

Customer Help Points

Induction Loop

Ramp For Train Access

Staff Help Available

Step Free Access

This station does not offer

Penalty Fares

Prepurchase Collection

Smartcards

Ticket Machine

Ticket Office

Car Park

Cycle Storage

Onward Travel

Rail Replacement Services

Taxi Rank

Customer Service

Staffing Level

This station does not offer

Toilets

This station does not offer

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