Thetford

Thetford station
Station Road
Thetford
Norfolk
IP24 1AH

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Station Message

July 2024: Due to some short-term staffing shortages within our team that work at Thetford station, customers may find the ticket office and other facilities closed at times when they would usually be open. We apologise in advance for any inconvenience.

Thetford at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Onward Travel
Cycle Storage
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Booking Office Counter
- Accessible Taxis
  
  Details of nearest taxis are shown on station information poster
- Accessible Ticket Machines
- Customer Help Points
  Help points can be found at the following location(s):
  - Platform 1 (for trains towards Norwich) - Between the steps and waiting room / toilets, fixed to the platform-facing wall of the station building
  - Platform 2 (for trains towards Ely and Cambridge) - Next to the yellow boarding ramp and below the customer information screen, fixed to the platform-facing wall of the station building
- Height Adjusted Ticket Office Counter
- Induction Loop
- Ramp For Train Access
- Staff Help Available
  Monday to Friday – 07:00 to 13:30 Saturday – 07:00 to 13:30
  
  Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
  What assistance is available for customers using this station?
  - Board and alight
  - Ramp assistance
  - Luggage (on and off train only)
  - Ticket sale on board
  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
  - By calling 0345 600 7245 (option 4)
  - By selecting the help button on the ticket machine at this station
  - By using one of the two Help Points at this station
- Step Free Access
  
  There is step free access from the carpark to Platform 2 (for trains towards Ely and Cambridge) only, with no step free access from the carpark to Platform 1 (for trains towards Norwich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via a footpath that leads to / from Croxton Road and this is the route that customers with restricted mobility are advised to use, as the other path that leads to / from Station Lane is along an unsurfaced road without a footpath.
  This station is a category B2 station according to ORR station classification system: https://www.orr.gov.uk/media/10955
  Assistance meeting point is at the ticket office (during opening hours), or alternatively on the platform.
- Wheelchairs Available
- This station does not offer
  
  Accessible Public Telephones, Impaired Mobility Set Down, National Key Toilets
Buying / collecting tickets
- Penalty Fares
  
  LE
- Prepurchase Collection
- Smartcards
  
  Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
  
  SmartcardIssue : Yes
  SmartcardValidator : No
- Ticket Machine
- Ticket Office
  
  Monday to Friday – 07:00 to 13:30 Saturday – 07:00 to 13:30 Sunday – Closed
Getting to / from the station
- Car Park
  
  Station Car Park - 35 spaces
  Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
  
  Car Parking Charges
  Daily ticket: £3.50
  Weekly ticket: £12.00
  Monthly ticket: £44.00
  Three Monthly ticket: £125.00
  Annual ticket: £437.00
  Saturday: £3.50
  Sunday: £3.50
- Cycle Storage
  
  Storage Space: 40 spaces
  Cycle Shelter Provided: Yes
  Cctv: false
  Storage location:
  There are ten cycle stands on Platform 1 (for trains towards Norwich), located underneath the footbridge steps. Another ten cycle stands have been temporarily moved from underneath the footbridge steps on Platform 2 (for trains towards Ely and Cambridge) to the opposite end of the same platform, beyond the main station building.
- Rail Replacement Services
  
  Rail replacement bus services pick up and drop off in the middle of the station car park.
- This station does not offer
  
  Onward Travel, Taxi Rank
Staffing and general services
- Customer Service
  
  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
  Closed on Christmas Day and Boxing Day.
- Lost Property
  
  Monday to Sunday – 24 hours All Bank Holidays – 24 hours
- Staffing Level
  
  Parttime
- This station does not offer
  
  Left Luggage
Station Facilities
- Toilets
  
  The female and accessible toilets are located in the station building and are accessed via the waiting room on Platform 1 (for trains towards Norwich). A radar key is not required to access the accessible toilet facility. Male toilets are located on Platform 2 (for trains towards Ely and Cambridge). All toilets at this station are scheduled to be open at the following times:
  Weekdays (Mon - Fri) 07:00 : 13:00Saturday 07:00 : 13:00Sunday closed
- Waiting Room
  
  The waiting rooms are located in the station buildings and are under the canopy on Platform 1 (for trains towards Norwich), and next to the ticket office on Platform 2 (for trains towards Ely and Cambridge).
- WiFi
  
  Find WiFi Hotspots around Thetford station
- This station does not offer
  
  Atm Machine, Baby Change, First Class Lounge, Refreshment Facilities

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Thetford

Station Message

Thetford at a glance

Station details

Accessible Booking Office Counter

Accessible Taxis

Accessible Ticket Machines

Customer Help Points

Height Adjusted Ticket Office Counter

Induction Loop

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Smartcards

Ticket Machine

Ticket Office

Car Park

Cycle Storage

Rail Replacement Services

This station does not offer

Customer Service

Lost Property

Staffing Level

This station does not offer

Toilets

Waiting Room

WiFi

This station does not offer

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