Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Thetford Passenger Assistance Meeting Point 0:
Ticket Office
Meeting point is the ticket office when staffed. Part time staffed station. Please check opening times on National Rail Enquiries.
Platform
Meeting point is Platform when ticket office is closed. Assistance provided by Conductor
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
National Key Toilets
Yes
Nearest Accessible Stations
Ely, Norwich
Passenger Assistance
Thetford Passenger Assistance Meeting Point 0
Location :
Ticket Office
Meeting point is the ticket office when staffed. Part time staffed station. Please check opening times on National Rail Enquiries.
Platform
Meeting point is Platform when ticket office is closed. Assistance provided by Conductor
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Step Free Access
B1, (refer to quick reference guide)
There is step free access from the carpark to Platform 2 (for trains towards Ely and Cambridge) only, with no step free access from the carpark to Platform 1 (for trains towards Norwich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via a footpath that leads to / from Croxton Road and this is the route that customers with restricted mobility are advised to use, as the other path that leads to / from Station Lane is along an unsurfaced road without a footpath.
This station is a category B2 station according to ORR station classification system: https://www.orr.gov.uk/media/10955
Assistance meeting point is at the ticket office (during opening hours), or alternatively on the platform.
Step Free Category
B1, (refer to quick reference guide)
This station does not offer
Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Ticket Barriers, Wheelchairs Available
Car Park - Station Car Park
Name : Station Car Park
Spaces : 34
CCTV : No
Free Parking : No
Daily : £3.85
Weekly : £15.00
Monthly : £50.00
Annual : £475.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Location
There are ten cycle stands on Platform 1 (for trains towards Norwich), located underneath the footbridge steps. Another ten cycle stands have been temporarily moved from underneath the footbridge steps on Platform 2 (for trains towards Ely and Cambridge) to the opposite end of the same platform, beyond the main station building.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
40 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
34
Rail Replacement Services
Rail replacement bus services pick up and drop off in the middle of the station car park.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Defibrillator
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
07:00:00.000 - 13:30:00.000
Saturday
07:00:00.000 - 13:30:00.000
Sunday
Unavailable
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Toilets
The female and accessible toilets are located in the station building and are accessed via the waiting room on Platform 1 (for trains towards Norwich). A radar key is not required to access the accessible toilet facility. Male toilets are located on Platform 2 (for trains towards Ely and Cambridge). All toilets at this station are scheduled to be open at the following times:
Weekdays (Mon - Fri) 07:00 : 13:00Saturday 07:00 : 13:00Sunday closed
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
07:00:00.000 - 13:00:00.000
Saturday
07:00:00.000 - 13:00:00.000
Sunday
Unavailable
This station does not offer
Atm Machine, Baby Change, Bureau De Change, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys
Time
Platform
Operator
Cancelled -
