Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Thirsk Passenger Assistance Meeting Point 0:
Barrow Crossing Gates (Step-Free)
Customers requiring step-free access should use the intercom on the barrow crossing gates car park to call for a colleague (staffed hours only).
Ticket Office (Steps Only)
The ticket office is located on platform 1 via steps only. Please check the opening times on the National Rail Enquiries website.
On Platform (Steps Only)
Outside of ticket office staffing hours, customers should wait on the platform and make themselves known to the train crew when the train arrives.
Height Adjusted Ticket Office Counter
There is no counter here
Impaired Mobility Set Down
Yes
National Key Toilets
Yes
Nearest Accessible Stations
Northallerton
Passenger Assistance
Thirsk Passenger Assistance Meeting Point 0
Location :
Barrow Crossing Gates (Step-Free)
Customers requiring step-free access should use the intercom on the barrow crossing gates car park to call for a colleague (staffed hours only).
Ticket Office (Steps Only)
The ticket office is located on platform 1 via steps only. Please check the opening times on the National Rail Enquiries website.
On Platform (Steps Only)
Outside of ticket office staffing hours, customers should wait on the platform and make themselves known to the train crew when the train arrives.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
The station is category B2. Step free access is available throughout the station, however customers should note that access to all platforms is via a barrow crossing which is reliant upon staff assistance, and cannot be accessed outside of staffed hours. Customers requiring level access should enter the station through the long-stay car park. An intercom is available next to the barrow crossing gates to contact the station staff to inform them of your arrival. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Step Free Category
B2, (refer to quick reference guide)
Wheelchairs Available
Yes
This station does not offer
Accessible Taxis, Escalator Information, Induction Loop, Lifts, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 76
CCTV : No
Free Parking : No
The Daily Car Parking rate is valid until 2359hrs on the day of issue, and does not extend in to the following day
Cycle Storage Cctv
Yes
Cycle Storage Location
2 Tier racks located in the main station car park, under the footbridge.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
44 spaces
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a pick-up point only
Facility Type: There is uncovered seating/waiting
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
76
Rail Replacement Services
Depart from station car park.
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
To speak to a member of our team, please call: 0345 600 1671.
Help Points
There are Help Points
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Helpline
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office, or by using the intercom beside the barrow crossing gates, no less than 20 minutes prior to the departure time of their train.
Thirsk is an accessible station only during the hours when staff are available. Access to the Ticket Office and all platforms is available during staffed hours only. Staff will assist customers to cross the line. Due to train movements through the station we cannot guarantee transfer between the car park and the platforms if you arrive less than 20 minutes before your train leaves.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor if you do not need assistance to cross the overbridge. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Information Available
Yes - from help point
Yes - from ticket office
Staffing Level
Part time
This station does not offer
Left Luggage, Lost Property
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Pay Phones
Yes
Toilets
There are no toilet facilities available at this station.
Waiting Room
Heated waiting rooms are available on both platforms during the hours which the station is staffed. There is a waiting shelter also built on platform 2 just to the right of where the help point is.
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Printed Local Information, Request Stop, Shops, Refreshment Facilities, Trolleys
Time
Platform
Operator
Cancelled -
