Thorpe-le-Soken station has no step free access. Interchange between trains here is possible if assistance is requested either on board or is pre-booked, however passengers arriving at the station who wish to travel on Greater Anglia train services are required to cross to the two platforms via a stepped footbridge. Mobility impaired passengers or those with heavy luggage are therefore advised to travel from Clacton-on-Sea or Kirby Cross stations.
Accessibility Information
There is no information about accessibility
Accessible Parking
0
Customer Help Points
Thorpe-le-Soken Passenger Assistance Meeting Point 0:
Taxi
Station not accessible from the road, taxi provided. Interchange assistance provided by station staff or conductor.
Nearest Accessible Stations
Clacton-on-Sea, Colchester
Passenger Assistance
Thorpe-le-Soken Passenger Assistance Meeting Point 0
Location :
Taxi
Station not accessible from the road, taxi provided. Interchange assistance provided by station staff or conductor.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Step Free Access
C, no step-free access to any platform
Thorpe-le-Soken station has no step free access. Interchange between trains here is possible if assistance is requested either on board or is pre-booked, however passengers arriving at the station who wish to travel on Greater Anglia train services are required to cross to the two platforms via a stepped footbridge. Mobility impaired passengers or those with heavy luggage are therefore advised to travel from Clacton-on-Sea or Kirby Cross stations.
This station is a category C station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Step Free Category
C, no step-free access to any platform
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Ticket Machines, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Car Park - Station Car Park
Name : Station Car Park
Spaces : 65
CCTV : No
Free Parking : No
Daily : £6.80
Weekly : £27.50
Monthly : £94.00
Annual : £935.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Location
There are three cycle stands next to the station entrance, and a further 32 sheltered cycle parking spaces are located between the station entrance and the footbridge steps.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
38 spaces
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Parking Spaces
65
Rail Replacement Services
Rail replacement bus services pick up and drop off at the entrance to the station carpark.
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
There are Help Points
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Defibrillator
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 21:30:00.000
Post Box
Yes
Printed Local Information
There is printed information available
Toilets
The toilets are located in the station building next to the former signal box, with male toilets accessed from Platform 1 and female toilets accessed from Platform 2.
Waiting Room
Opening Times
Friday, Thursday, Wednesday, Tuesday, Monday
06:30:00.000 - 23:00:00.000
This station does not offer
Atm Machine, Baby Change, Bureau De Change, First Class Lounge, Limited Service, Pay Phones, Request Stop, Shops, Refreshment Facilities, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
