Accessibility Information
There is information about accessibility
Accessible Parking
4
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Tilbury Town Passenger Assistance Meeting Point 0:
Uproad Gateline (Staffed Hours)
Main entrance uproad gateline, gates are as soon as you enter station, Street level. Check staffed hours on National Rail Enquiries website.
Downroad Gateline (Staffed Hours)
Main downroad gateline, not street level, however step free access via slope. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours) Points
Outside of staffed hours, please use the help point to request assistance for your journey.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Outside station entrance to platforms 1 & 2
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths 1.1m wide
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Tilbury Town Passenger Assistance Meeting Point 0
Location :
Uproad Gateline (Staffed Hours)
Main entrance uproad gateline, gates are as soon as you enter station, Street level. Check staffed hours on National Rail Enquiries website.
Downroad Gateline (Staffed Hours)
Main downroad gateline, not street level, however step free access via slope. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours) Points
Outside of staffed hours, please use the help point to request assistance for your journey.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
Lifts are available from street level to both platforms
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Short stay accessible parking
Name : Short stay accessible parking
Accessible Spaces : 4
Accessible Location : via Dock Road
Parking : There is/are 2 accessible bay(s) available at this car parking location
Location : There is accessible parking outside the station
Duration : Parking is short stay
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are no EV charging points in standard parking bays
Ramp : Ramps cannot be deployed from the rear or side of a vehicle
Help Point : There is no Help Point close to the accessible parking
Accessible Location : via St Andrews Road
Parking : There is/are 2 accessible bay(s) available at this car parking location
Location : There is accessible parking in a car park
Duration : Parking is short stay
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are no EV charging points in standard parking bays
Ramp : Ramps cannot be deployed from the rear or side of a vehicle
Help Point : There is no Help Point close to the accessible parking
Cycle Storage Cctv
Yes
Cycle Storage Location
Outside station entrance to platforms 1 & 2
Cycle Storage Spaces
8 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Port
Buses running as Ensign Route 99 operate to Tilbury Riverside, for the Ferry to Gravesend.
These depart from the Bus Stop outside the ticket office on Platform 1.
Rail Replacement Services
c2c Rail Replacement outside the front of the Platform 2 Entrance on Dock Road
Taxi Rank
There is taxi provision
Taxi rank, (north entrance approach) via Dock Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (south entrance approach) via St Andrews Road
Configuration :
Same Side :
Covered :
Ramp :
Help Point :
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Sheltered, Parking Spaces, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday - Friday, 08:00 - 20:00
Saturday, Sunday, Public Holidays 09:00 - 16:00.
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:30:00.000 - 19:15:00.000
Saturday
06:15:00.000 - 19:30:00.000
Sunday
08:15:00.000 - 16:15:00.000
Toilets
The Accessible toilets are located on Platform 1.
The National key toilets can be accessed from the front of station; these toilets are operated by a RADAR key.
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Shops, Refreshment Facilities, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
